Keystones is an award‑winning, independent team of estate and letting agents in Colchester who are looking for an apprentice to support the lettings department. Duties will include managing rental properties while advancing learning in Housing Property Management.
About the Employer
Keystones Property are experienced estate & letting agents with headquarters in Romford and a new branch in Colchester, offering support to buyers and sellers in the local area.
What You’ll Do
- Provide full administration support to the department by answering telephone calls and emails.
- Work alongside the sales progression and lettings teams.
- Interact with customers on social media.
- Complete data collection.
- Perform general office tasks.
- Keep a log of energy performance certificates.
- Tag property keys.
- Assist the sales team in collecting feedback from viewings.
- Conduct supervised viewings, gather feedback, and update the company CRM system.
- Work with colleagues.
- Manage the office diary.
- Maintain good client relationships between the agency and the landlords via regular communication.
- Take on any required tasks of the office as and when needed.
Skills Required
- Communication skills.
- IT skills.
- Attention to detail.
- Organisation skills.
- Administrative skills.
- Team working.
- UK driving licence.
Qualifications
- Essential – GCSE English, grade 4.
- Desired – GCSE Maths, grade 4.
Course Information
Course: Housing and Property Management (Level 3). Route: Sales, Marketing and Procurement. Apprenticeship Level: Advanced.
Working Arrangements
Working week Monday to Friday, 08:30 – 17:30 (with 1 hour unpaid lunch). Saturdays 08:30–16:00 – one in four Saturdays to be worked, with a day off in the week in lieu.
Expected duration: 1 year 6 months. Training provider: RM Training (UK) Limited.
