At a Glance
- Tasks: Lead IT projects and resolve complex technical issues in a dynamic environment.
- Company: Join a growing family-owned tech company based in Dundee.
- Benefits: Competitive salary up to £40,000, training, and certification opportunities.
- Other info: Exciting role with opportunities for professional growth and hands-on project implementation.
- Why this job: Make a real impact by delivering innovative IT solutions and enhancing client experiences.
- Qualifications: 5+ years in IT support with strong skills in Microsoft 365, Azure, and networking.
The predicted salary is between 35000 - 35000 £ per year.
Keystone Recruitment Partners are delighted to be working with our family-owned and growing Scottish client based in Dundee. We are seeking a highly skilled and proactive 2nd/3rd line engineer with experience in project work to join them in the MSP space. This role sits at the heart of project delivery and technical escalation function, combining hands-on project implementation with ownership of complex, high-impact support issues.
This position is responsible for delivering technical projects end-to-end while also acting as a senior technical escalation point for the Service Desk. You will handle the most complex and critical escalated tickets across Microsoft 365, Azure, networking, and on-premise server environments, ensuring issues are resolved effectively and in line with company standards. The role requires deep technical expertise, strong problem-solving ability, excellent organisation, and confident client communication. You will be comfortable managing change in live environments, working independently, and visiting client sites where required.
Key responsibilities:
- Plan, deliver, and implement IT projects including infrastructure upgrades, cloud migrations, security improvements, and network deployments.
- Own and resolve escalated support tickets from the Service Desk across:
- Microsoft 365 / Office 365
- Azure
- Networking (firewalls, switches, routing, wireless)
- On-premise servers and core infrastructure
- Act as the final technical escalation point, providing leadership and resolution for complex or business-critical issues.
Qualifications & experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum 5 years’ hands-on experience in IT support, ideally within a Managed Service Provider (MSP) environment.
- Proven experience in project delivery and senior technical escalation, or clear progression toward this level within an MSP.
- Strong technical expertise across Microsoft 365, Azure, and Windows Server (on-premise and cloud) environments.
- Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
- Demonstrable experience delivering infrastructure and cloud projects from design through to completion.
- Advanced troubleshooting skills with a calm, structured, and methodical approach.
- Strong problem-solving ability with the aptitude to analyse complex technical issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
- Highly organised, able to manage multiple priorities effectively in a fast-paced environment.
- Keen interest in emerging technologies and using technology to streamline and improve processes.
- VOIP system experience desirable.
- Relevant technical certifications desirable (e.g. Microsoft, Azure, CompTIA A+/Network+/Security+, or equivalent).
- Full UK driving licence is essential (regular client site visits required).
In return our client is offering an excellent package with salary of up to £40,000 plus a range of other benefits including training and certification. Please note this role is fully office/on-client site.
It Support Engineer - Projects in Dundee employer: Keystone Recruitment Partners Ltd
Join a family-owned and growing company in Dundee that values its employees and fosters a collaborative work culture. As an IT Support Engineer - Projects, you will benefit from a competitive salary of up to £40,000, alongside opportunities for professional development through training and certification. This role not only allows you to engage in meaningful project work but also positions you as a key player in resolving complex technical challenges, ensuring a rewarding and impactful career path.
Contact Details:
Keystone Recruitment Partners Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer - Projects in Dundee
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events to connect with potential employers and fellow IT pros. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your project work and technical achievements. This can be a game-changer when you're in interviews, as it gives you something tangible to discuss.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical scenarios related to Microsoft 365, Azure, and networking. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Don’t hesitate to reach out if you have any questions!
We think you need these skills to ace It Support Engineer - Projects in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Azure, and project delivery. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing a structured approach to problem-solving, so don't hold back on those success stories!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Keystone Recruitment Partners Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss specific projects you've worked on and how you tackled complex issues. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Project Experience
Prepare to talk about your experience in delivering IT projects from start to finish. Highlight any infrastructure upgrades or cloud migrations you've managed. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Communicate Clearly and Confidently
Since you'll be dealing with clients and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated technical information to someone without a tech background. This will showcase your interpersonal skills.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Prepare to walk through your thought process on how you'd handle escalated support tickets or critical issues. This will highlight your troubleshooting skills and calm approach under pressure.
