At a Glance
- Tasks: Assist schools with their MIS systems and resolve technical issues.
- Company: Join a supportive team dedicated to enhancing educational technology.
- Benefits: Gain valuable experience while earning a qualification in customer service.
- Other info: Enjoy a structured apprenticeship with a clear path for growth.
- Why this job: Kickstart your career in tech support and make a difference in education.
- Qualifications: No prior experience needed, just a passion for helping others.
Introduction
You will learn how schools use their MIS systems, including Arbor, Bromcom, and SIMS. You will gain hands‑on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers.
About the Employer
Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high‑quality support. Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.
What You'll Do
- Learn to support schools using their MIS systems via phone, email, and remote support tools.
- Log customer queries and track support tickets through to resolution.
- Assist in identifying and resolving common technical issues, with help from senior colleagues.
- Help test, design and distribute reports.
- Take part in training sessions and use online resources and webinars to build your knowledge.
- Assist with creating and updating help guides and documentation.
- Help colleagues with various administrative and support tasks.
- Commit to learning about school processes, data protection, and education standards.
- Follow company policies, including health & safety and equality practices.
Training Outcome
Upon completion there may be an opportunity for a full-time position.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
Qualifications
- Essential - GCSE - English - 3/D
- Essential - GCSE - Maths - 3/D
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Monday to Friday, 08:30 - 16:30
- Expected Duration: 1 Year
- Training Provider: HULL COLLEGE
IT Customer Support Apprentice employer: KEYSTONE MIS LIMITED
As an IT Customer Support Apprentice, you will join a dynamic team dedicated to enhancing the educational experience through technology. Our supportive work culture fosters growth and development, offering you hands-on experience with leading MIS systems while providing exceptional customer service. Located in a vibrant community, we prioritise employee well-being and professional advancement, making us an excellent employer for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Apprentice
✨Tip Number 1
Get familiar with the MIS systems mentioned in the job description, like Arbor, Bromcom, and SIMS. Knowing your stuff will not only impress during interviews but also help you feel more confident when talking to potential employers.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting schools through phone and email, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with common customer support scenarios.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former apprentices in similar roles on LinkedIn. They can offer insights and maybe even refer you to opportunities that aren’t widely advertised.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and prepare for interviews. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Customer Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT and customer support shine through. We want to see that you're excited about learning and helping schools with their MIS systems!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've had any experience with customer service or tech support, be sure to mention it – we love seeing how you can relate to the role!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the IT Customer Support Apprentice position.
How to prepare for a job interview at KEYSTONE MIS LIMITED
✨Know Your MIS Systems
Familiarise yourself with the Management Information Systems (MIS) mentioned in the job description, like Arbor, Bromcom, and SIMS. Understanding how these systems work will show your enthusiasm and readiness to learn, which is crucial for an IT Customer Support Apprentice.
✨Practice Your Communication Skills
Since you'll be assisting schools through phone, email, and remote desktop tools, practice clear and concise communication. Role-play common customer scenarios with a friend to build your confidence in explaining technical issues and solutions.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past, even if they were minor. Highlighting your problem-solving skills will demonstrate your ability to think on your feet and provide effective support to customers.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the types of technical issues you might encounter or how the team collaborates to solve problems. This shows you're proactive and genuinely interested in the apprenticeship.
