At a Glance
- Tasks: Inspect, maintain, and repair roof windows while ensuring customer satisfaction.
- Company: Join Keylite Roof Windows, the fastest growing roof window brand in Europe.
- Benefits: Enjoy enhanced pension, flexible working, and a health & wellbeing programme.
- Other info: Dynamic role with opportunities for growth in a rapidly expanding company.
- Why this job: Make a real impact by providing quality service and enhancing customer experiences.
- Qualifications: Valid driver's licence, strong problem-solving skills, and effective communication abilities.
The predicted salary is between 30000 - 40000 € per year.
The primary purpose of a Keylite Service Engineer is to ensure the optimal functionality, safety, and longevity of our products. This role encompasses inspecting, maintaining, and repairing roof windows, collaborating with clients to address their specific needs. By combining technical expertise with effective communication and problem-solving skills, the Service Engineer plays a vital role in providing quality service, enhancing customer satisfaction, and contributing to the overall success of roofing solutions.
What you will be doing:
- Inspections: Conduct thorough inspections to identify any issues. Complete service reports and documentation after each job.
- Repairs: Diagnosing and repairing technical problems and faults promptly and effectively.
- Installation: Install a range of accessories such as blinds.
- Customer interaction: Collaborate with customers to address any concerns; excellent customer service skills required.
- Record-keeping: Ensure all necessary information is recorded such as serial numbers, images, and update the job completion certificates.
- Safety: Always promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed.
- Collaboration: Support internal/external teams (technical support, customer service, sales, and other service engineers).
What we are looking for:
- Valid clean driver's licence.
- Experience in field-based servicing.
- Roofing experience (desirable).
- Proven experience in a similar role.
- Strong problem-solving skills and ability to work independently.
- Strong attention to detail.
- Effective communication skills, both written and verbal, with the ability to adapt according to the respective audience (homeowner/merchant/builder).
- Good physical fitness to perform duties requiring manual handling.
- Ability to work at height (ladders, scaffolding).
The Company: Keylite Roof Windows is the UK and Europe’s fastest growing roof window brand. Founded in 2001, the company operates from Burton Upon Trent (South Derbyshire), Cookstown (N. Ireland) and Zambrow (Poland). Part of Keystone Group, Keylite offers a full range of innovative roof windows, flat roof window systems, loft ladders, blinds, and accessories to specifiers, builders merchants, house builders, and installers. With main markets in the UK and Ireland, the company is rapidly expanding in markets throughout Europe, Australia, and New Zealand.
Our Benefits:
- Enhanced Pension
- Flexible Working
- Health & Wellbeing Programme
Service Engineer employer: Keystone Lintels
Keylite Roof Windows is an exceptional employer, offering a dynamic work environment in Burton Upon Trent where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities alongside a flexible working culture that prioritises health and wellbeing. Join us to be part of a rapidly expanding company that values your contributions and fosters a supportive atmosphere for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Keylite Roof Windows, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to service engineering. Think about how you'd handle customer interactions or technical problems, so you're ready to impress.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Keylite family directly.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience, especially in field-based servicing and roofing, so we can see how you fit into our team.
Show Off Your Skills:Don’t hold back on showcasing your problem-solving skills and attention to detail. We want to know how you've tackled challenges in the past and how you can bring that expertise to Keylite.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your communication skills will help us enhance customer satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our growing team!
How to prepare for a job interview at Keystone Lintels
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to roof windows and servicing. Familiarise yourself with common issues and repairs, as well as the products Keylite offers. This will help you answer questions confidently and demonstrate your expertise.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate complex technical information in a simple way. Think about examples where you've successfully resolved customer concerns in the past, as this will showcase your problem-solving abilities.
✨Safety First!
Be prepared to discuss health and safety practices relevant to the role. Highlight any previous experience you have with working at heights or using ladders and scaffolding. Showing that you prioritise safety will impress the interviewers.
✨Document Everything
Get ready to talk about your record-keeping skills. Mention how you’ve previously documented service reports and maintained accurate records. This is crucial for the role, so demonstrating your attention to detail here will be key.
