At a Glance
- Tasks: Handle customer inquiries and input sales orders with precision and speed.
- Company: Join Keystone Lintels, a dynamic team in the manufacturing sector.
- Benefits: Gain valuable experience and develop your skills in a supportive environment.
- Other info: Opportunity to enhance your commercial awareness and teamwork abilities.
- Why this job: Be part of a team that values your input and helps you grow.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 25000 - 30000 £ per year.
Keystone Lintels are recruiting for a Customer Support Advisor who will be responsible for inputting of Sales Orders/creating Customer Quotes. This person will have the ability to resolve any customer issues or problems that arise quickly and efficiently. The role represents an exciting opportunity for an individual to join our dynamic Technical and Sales teams and will be based in Group headquarters in Cookstown, Co.Tyrone.
ROLE AND RESPONSIBILITIES
- Answering a large volume of telephone and email enquiries relating to sales/quotations
- Input customer product requirements, information and orders in an accurate and timely manner
- Liaise with technical Sales team regarding queries and customer requests
SKILLS, EXPERIENCE & COMPETENCIES
- Accuracy and attention to detail are essential in this role
- Good communication skills both written and verbal
- Experience dealing with customers in person and via telephone
- Good organisational skills
- Ability to use a variety of IT programs including MS Excel
- Preference will be given to candidates with experience in a relevant role
- Experience working within manufacturing/construction industry
- Experience of MS Navision or MS Dynamics would be advantageous
This exciting position offers an excellent opportunity for an individual interested in developing their commercial awareness and working as part of a team. You will develop your ability in a range of areas including Technical, Customer Service, ICT and inter-personal skills.
Customer Support Advisor in Cookstown employer: Keystone Group
Keystone Lintels is an exceptional employer located in Cookstown, offering a vibrant work culture that prioritises collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while being part of a dedicated team that values high service standards and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Cookstown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Keystone Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Keystone Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Cookstown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Keystone Group:Your cover letter is your chance to shine! Tell us why you want to work at Keystone Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Keystone Group!
How to prepare for a job interview at Keystone Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
