At a Glance
- Tasks: Create engaging content and improve student communications across multiple channels.
- Company: Join a dynamic university team focused on enhancing student experiences.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful projects.
- Other info: Opportunity for professional growth in a supportive academic setting.
- Why this job: Make a real impact on student life while working in a collaborative environment.
- Qualifications: Experience in content planning, CRM systems, and stakeholder collaboration required.
The predicted salary is between 35000 - 45000 £ per year.
6 month contract, to start early July. The successful candidate will have a background in content planning and delivery, using CRM and CMS systems and be experienced in collaborating with stakeholders of all levels. Ideally you will have knowledge of how this role would work in Higher Education.
The Senior Communications Project Officer (Faculty Student Content) delivers innovative, digital-led and student-focused content to equip Kings students with the non-academic knowledge and information they need to complete their studies and get the most out of student life, supporting our faculty colleagues in communications, programme administration and student experience teams.
Contributing to the implementation of our student content strategy, the Senior Officers plan, create and maintain multi-channel content/communications supported by customer relationship management (CRM) and other software. They focus primarily on faculty content on the Student Services Online knowledge bank and the migration, organisation and improvement of content on external and internal webpages, to make information as accessible and engaging as possible. Their work may also extend into other channels like social media, video content and mobile apps. They measure effectiveness and actively support continuous improvement.
Work closely with faculty colleagues and the Faculty Student Content Managers in the planning and delivery of specific pieces of content/communications work and broader campaigns or student (customer) journeys, across the academic year and multiple channels, and in accordance with student content strategy. Ensure success can be clearly measured.
Create, publish, continuously improve and update articles on Student Services Online and other web channels as appropriate, using Microsoft Dynamics and other content management systems. Produce high-quality written and visual content (including video) across channels such as web, social media, mobile apps and toolkits for cascade of messaging via faculties.
Monitor, analyse and report on the performance and effectiveness of content through quantitative metrics and qualitative feedback; make evidenced recommendations for change and follow through to implementation in a continuous cycle of improvement. Look for and act upon opportunities for innovation, collaboration and improved efficiencies.
Work closely and build effective relationships with colleagues across the University (especially teams in faculties, for which we provide direct support and encourage greater cross-University consistency and collaboration) to ensure that our output is accurate, accessible, consistent, engaging, effective and compliant with legislation like GDPR. Manage stakeholders with tact, diplomacy, positivity and an awareness of their objectives and the constraints they may be facing.
Essential skills and experience:
- Relevant work experience and/or education: content planning and delivery in higher education, use of customer relationship management systems in large and complex organisations.
- Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
- Experience of planning and delivering multi-channel communications campaigns, as well as creating engaging content for different platforms and using customer relationship management (CRM) systems and/or content management systems (CMS) for delivery.
- Experience in collaborating well with a diverse range of internal and external stakeholders, showing diplomacy, tact and an ability to build trust.
- Excellent organisation skills and ability to plan ahead across an annual cycle.
- Ability to use initiative and creativity in identifying and solving problems.
- Ability to analyse, interpret and report on complex quantitative and qualitative data.
- Ability to communicate with all students and staff with excellent written/verbal skills and attention to detail, capable of synthesising complex information in a way that is accessible for a variety of audiences.
- Knowledge of and enthusiasm for higher education and improving the student experience.
Desirable:
- Experience working in an academic faculty or in close partnership with academic staff.
- Experience of using Microsoft Dynamics as a content management system (CMS) and/or Contensis CMS.
- Understanding of the diverse make-up of a student population, especially how the lived experience of students from underrepresented backgrounds is affected by structural inequality in higher education.
Senior Communications Officer employer: KEYSTONE EMPLOYMENT GROUP NO.1 LIMITED
As a Senior Communications Officer at our esteemed institution, you will thrive in a dynamic and supportive work environment that prioritises innovation and collaboration. We offer a range of professional development opportunities to enhance your skills while contributing to the enriching student experience at our university. Located in a vibrant academic community, you will enjoy the unique advantage of working closely with diverse stakeholders, ensuring your contributions make a meaningful impact on students' lives.
Contact Details:
KEYSTONE EMPLOYMENT GROUP NO.1 LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Communications Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in higher education and let them know you're on the lookout for opportunities. Attend events, webinars, or even casual meet-ups to chat with folks in the industry. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best content planning and delivery work. Include examples of multi-channel campaigns you've worked on, and make sure to highlight any innovative projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to universities or organisations you’re interested in. Express your enthusiasm for their mission and how your skills align with their needs. A little initiative can go a long way!
✨Tip Number 4
Keep it real during interviews! When you get that chance to chat with potential employers, be genuine about your experiences and how they relate to the role. Share specific examples of how you've collaborated with stakeholders and improved student experiences. Authenticity is key!
We think you need these skills to ace Senior Communications Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Communications Officer role. Highlight your experience in content planning and delivery, especially in higher education, and show how your skills align with our needs at StudySmarter.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples of how you've used CRM and CMS systems in past roles. We want to see how you’ve created engaging content and collaborated with stakeholders to achieve results.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured content that’s easy to read. Make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at KEYSTONE EMPLOYMENT GROUP NO.1 LIMITED
✨Know Your Content Inside Out
Make sure you’re familiar with the content strategy and how it applies to the role. Brush up on your knowledge of CRM and CMS systems, especially Microsoft Dynamics, as well as any relevant higher education trends. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Collaboration Skills
Prepare examples of how you've successfully collaborated with diverse stakeholders in the past. Highlight your ability to build relationships and communicate effectively, as this role requires working closely with faculty colleagues and other teams across the university.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you measure the effectiveness of your content. Bring examples of how you've used quantitative metrics and qualitative feedback to improve content delivery. This shows that you’re not just about creating content but also about making it better over time.
✨Bring Your Creativity to the Table
Think of innovative ideas for student-focused content that could enhance the student experience. Be prepared to share these ideas during the interview, as they’ll want to see your initiative and creativity in action. Show them how you can think outside the box!
