Senior Student Support Officer in Islington

An excellent opportunity for a 12 month assignment providing essential administrative and student support duties in a capacity that positively affects the wellbeing and support to students in University. The ideal candidates will have very strong and detailed admin experience, have confidence communicating complex processes to a diverse audience and be able to analyse data. Previous experience working with students would be of benefit but not essential. Hybrid role. P/T applications considered.

The Student Support Officer sits within the Student Support Team (or equivalent) supporting attendance and engagement monitoring activity. The role is responsible for:

• Supporting student attendance monitoring
• Coordinating and providing early support for students whose engagement is a concern
• Supporting later follow up, triaging cases for escalation to specialised support staff as required
• Ensuring that attendance records meet UKVI and institutional requirements

The role provides first line wellbeing and signposting support, working closely with academic staff and professional services colleagues across Kings. Responsibilities include:

• Communicating attendance and engagement monitoring requirements and policy updates to staff and students
• Answering queries about the policy and process and systems used
• Working with large data sets and multiple systems, cross-checking student information and engagement to determine appropriate action
• Following up students flagged as at risk due to low attendance as needed
• Providing timely, supportive outreach to students, offering advice, referring to relevant policies, academic staff and central support services
• Identifying potential visa-related issues using system reports
• Maintaining accurate attendance, absence and intervention records in Kings systems
• Managing and troubleshooting student and staff engagement with Kings attendance monitoring systems
• Acting as a first point of contact for student and staff attendance and absence queries
• Reviewing, processing and recording authorised short-term absence submissions
• Developing, reviewing, and refining local processes and workflows
• Maintaining an up-to-date understanding of Kings and UKVI attendance expectations for international students
• Responding to UKVI compliance checks promptly and accurately
• Creating and updating guidance documents and contributing to staff information and training
• Preparing regular reports on attendance and engagement activity for staff as required
• Maintaining an up-to-date knowledge of the data protection requirements

Skills and Experience required:

• Excellent written and oral communication skills
• Excellent attention to detail
• Strong IT and data analysis skills
• Experience interpreting complex regulations and processes
• Experience working collaboratively with a range of teams or stakeholders
• Strong organisational skills and ability to prioritise effectively
• Confidence using digital tools for record-keeping and reporting

Desirable:

• Experience working in higher education in student support, engagement, pastoral or administrative roles
• Understanding of UKVI attendance expectations
• Understanding of safeguarding principles, especially for under 18s
• Experience using systems such as SITS, KEATS, digital attendance tools (QR), Microsoft Forms and Power Automate