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For Companies At a Glance
- Tasks: Engage with prospective students through calls and messages to boost enrolments.
- Company: Join UniQuest, a leading student recruitment tech provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, performance incentives, and extra time off during Christmas.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact on students' futures while working in a supportive team.
- Qualifications: Fluent in Mandarin, excellent communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Who we are
UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally. With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process-powered solutions.
What are we looking for
Are you passionate about helping our university partners and students succeed and delivering exceptional service? Then we would love to talk to you about joining our team.
What you’ll be doing
- Making targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolments.
- Responding to student enquiries and assisting students primarily via telephone, email and instant messaging channels.
- Adhering to pre-agreed service level commitments.
- Maintaining data integrity protocols, ensuring it is consistently and accurately recorded.
- Undertaking other such duties as may from time to time be required, as commensurate with the role and the needs of the business.
What you’ll have
- Be fluent in Mandarin.
- Confident and professional telephone manners.
- Superb communication skills including an excellent standard of spoken and written English.
- A positive, can-do attitude and high level of initiative.
- Ability to perform well under pressure and multi-task.
- Experience of working in a proactive, rather than reactive manner.
- Experience of using Excel and Word.
- Excellent time management and ability to meet established deadlines.
- Ability to maintain focus and perspective at all times.
- Supportive and collaborative.
- High personal standards of achievement.
- Honest and conscientious.
- Energetic and determined.
- Sales and customer-service oriented.
What you’ll get
To have an impact on one of the most important decisions a person will make. To be able to work with lots of like-minded people that are all striving to ensure our partners love us.
At UniQuest, we strive to create a fantastic workplace where employees feel engaged and supported. We take various steps to ensure our team can excel in their roles and seize new opportunities. In exchange for helping us do business in the right way, we have a rewards package that includes your salary, a performance-based incentive scheme and other nice things like an extra 3 days off at Christmas.
At UniQuest, we believe in having a diverse team at all levels of the company. We welcome applications from everyone, no matter what their background. Our Equal Opportunities Policy is here to help everyone who works with us reach their full potential. We want to make sure that all the talents and resources of our team are fully utilized to create a workplace with opportunities for everyone.
Want to join? Please send us your application, in English, by hitting the button "Apply here!".
Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
Student Enrolment Advisor (Mandarin-speaking) employer: Keystone Education Group
Contact Detail:
Keystone Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Enrolment Advisor (Mandarin-speaking)
✨Tip Number 1
Get to know the company inside out! Research UniQuest and its mission, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be making calls and responding to enquiries, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your initiative! When you’re on calls, don’t just wait for questions—be proactive in guiding the conversation. Share insights about the enrolment process and how you can help students succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to engage with our platform right from the start.
We think you need these skills to ace Student Enrolment Advisor (Mandarin-speaking)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping students and university partners shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Enrolment Advisor. We love seeing candidates who take the time to connect their background to what we do at UniQuest.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. Remember, first impressions count!
Apply Through Our Website: Don’t forget to hit the 'Apply here!' button on our website when you're ready to submit your application. It’s the best way for us to receive your details and get the ball rolling on your journey with UniQuest!
How to prepare for a job interview at Keystone Education Group
✨Know Your Stuff
Before the interview, make sure you understand UniQuest's mission and values. Familiarise yourself with their services and how they engage students. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Practice Your Mandarin
Since fluency in Mandarin is a must, practice speaking it confidently. You might be asked to demonstrate your language skills during the interview, so consider preparing some common phrases or scenarios related to student enrolment to showcase your proficiency.
✨Show Off Your Communication Skills
As a Student Enrolment Advisor, you'll need to communicate effectively. During the interview, focus on articulating your thoughts clearly and professionally. Use examples from your past experiences where you've successfully engaged with students or clients.
✨Demonstrate Your Can-Do Attitude
UniQuest values a positive, proactive approach. Be ready to share instances where you've taken initiative or solved problems under pressure. Highlighting your determination and energy will resonate well with the interviewers.