At a Glance
- Tasks: Lead and optimise student engagement strategies for partner universities.
- Company: Join a mission-driven organisation focused on enhancing student experiences globally.
- Benefits: Fully remote role with occasional travel, plus a commitment to diversity and inclusion.
- Other info: Inspire and develop high-performing teams while driving innovation and excellence.
- Why this job: Make a real impact in higher education by transforming student conversion services.
- Qualifications: Extensive experience in operational leadership and stakeholder engagement in higher education.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Director of Conversion Services role at Keystone Education Group. UniQuest is a mission‐driven, founder‐led organisation focused entirely on student engagement and conversion. As part of Keystone Education Group, we support over 5,500 education providers globally and this role offers the opportunity to accelerate UniQuest's footprint in the UK and beyond.
Key Responsibilities
- Driving Partner Success
- Build and nurture strong, strategic relationships with UniQuest's partner universities.
- Act as the senior point of contact for operational performance, strategy alignment, and service excellence.
- Collaborate with partners to co‐design conversion strategies, implement innovations, and continuously enhance the student journey.
- Delivering a World‐Class Student Experience
- Lead the ongoing optimisation of UniQuest's student engagement and conversion services to ensure a student‐orientated, efficient, and high‐quality experience.
- Embed a culture of continuous improvement across all teams, focused on student success and partner value.
- Oversee service delivery excellence through robust quality assurance frameworks and performance metrics.
- Operational Leadership
- Provide strategic and operational leadership to all Conversion Services departments, ensuring effective global coordination.
- Define, monitor, and report on key performance indicators (KPIs) that measure student conversion, service quality, and operational efficiency.
- Implement scalable systems, processes, and structures that support future growth and innovation.
- Automation & Innovation
- Lead the transformation of UniQuest's conversion operations through automation, workflow optimisation, and data‐driven decision making.
- Partner with the Technology and Data teams to deploy innovative tools that enhance the student experience and maximise efficiency.
- Identify and implement opportunities to use AI and intelligent automation to elevate the student journey to the next level.
- People & Culture
- Inspire, mentor, and develop high‐performing global teams that reflect UniQuest's values of collaboration, integrity, and excellence.
- Build capability and confidence across leadership levels to ensure sustainable team growth and resilience.
- Promote a culture where every team member understands their role in delivering exceptional outcomes for students and partners.
What You'll Bring
- Extensive experience leading large‐scale, multi‐site operational teams, ideally in higher education.
- Proven success in delivering operational transformation, service quality, and automation initiatives.
- Strong stakeholder engagement skills and a history of building trusted partnerships at senior levels.
- Deep understanding of the home and international student lifecycle and conversion drivers.
- A strategic mindset with the ability to balance innovation, performance, and people leadership.
Application
Please send us your application by hitting the button "Apply here!". This is a fully remote role with occasional travel to campus for partner meetings or company events.
Equal Opportunity Statement
Keystone is an equal‐opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
Director of Conversion Services in London employer: Keystone Education Group
Keystone Education Group is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for creative individuals eager to make a difference in student engagement. With a focus on professional development, employees are encouraged to grow their skills through diverse marketing initiatives while enjoying a competitive salary and the opportunity to connect with a global audience. Located in a dynamic environment, this role offers unique advantages for those passionate about education and marketing.
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We think this is how you could land Director of Conversion Services in London
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We think you need these skills to ace Director of Conversion Services in London
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✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Keystone Education Group might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
