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For Companies At a Glance
- Tasks: Lead and optimise student engagement strategies for partner universities.
- Company: Join a mission-driven organisation focused on enhancing student experiences globally.
- Benefits: Fully remote role with occasional travel, plus a commitment to diversity and inclusion.
- Why this job: Make a real impact in higher education by transforming student conversion services.
- Qualifications: Extensive experience in operational leadership and stakeholder engagement in higher education.
- Other info: Inspire and develop high-performing teams while driving innovation and excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Director of Conversion Services role at Keystone Education Group. UniQuest is a missionâdriven, founderâled organisation focused entirely on student engagement and conversion. As part of Keystone Education Group, we support over 5,500 education providers globally and this role offers the opportunity to accelerate UniQuest's footprint in the UK and beyond.
Key Responsibilities
- Driving Partner Success
- Build and nurture strong, strategic relationships with UniQuest's partner universities.
- Act as the senior point of contact for operational performance, strategy alignment, and service excellence.
- Collaborate with partners to coâdesign conversion strategies, implement innovations, and continuously enhance the student journey.
- Delivering a WorldâClass Student Experience
- Lead the ongoing optimisation of UniQuest's student engagement and conversion services to ensure a studentâorientated, efficient, and highâquality experience.
- Embed a culture of continuous improvement across all teams, focused on student success and partner value.
- Oversee service delivery excellence through robust quality assurance frameworks and performance metrics.
- Operational Leadership
- Provide strategic and operational leadership to all Conversion Services departments, ensuring effective global coordination.
- Define, monitor, and report on key performance indicators (KPIs) that measure student conversion, service quality, and operational efficiency.
- Implement scalable systems, processes, and structures that support future growth and innovation.
- Automation & Innovation
- Lead the transformation of UniQuest's conversion operations through automation, workflow optimisation, and dataâdriven decision making.
- Partner with the Technology and Data teams to deploy innovative tools that enhance the student experience and maximise efficiency.
- Identify and implement opportunities to use AI and intelligent automation to elevate the student journey to the next level.
- People & Culture
- Inspire, mentor, and develop highâperforming global teams that reflect UniQuest's values of collaboration, integrity, and excellence.
- Build capability and confidence across leadership levels to ensure sustainable team growth and resilience.
- Promote a culture where every team member understands their role in delivering exceptional outcomes for students and partners.
What You'll Bring
- Extensive experience leading largeâscale, multiâsite operational teams, ideally in higher education.
- Proven success in delivering operational transformation, service quality, and automation initiatives.
- Strong stakeholder engagement skills and a history of building trusted partnerships at senior levels.
- Deep understanding of the home and international student lifecycle and conversion drivers.
- A strategic mindset with the ability to balance innovation, performance, and people leadership.
Application
Please send us your application by hitting the button "Apply here!". This is a fully remote role with occasional travel to campus for partner meetings or company events.
Equal Opportunity Statement
Keystone is an equalâopportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
Director of Conversion Services in London employer: Keystone Education Group
Contact Detail:
Keystone Education Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Director of Conversion Services in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a role like Director of Conversion Services. You never know who might have the inside scoop on opportunities or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews by researching UniQuest and its mission. Understand their approach to student engagement and conversion, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
â¨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven operational transformation and built strong partnerships in your previous roles. Highlighting these experiences will demonstrate that you're the right fit for leading their Conversion Services.
â¨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Keystone Education Group and contributing to their mission.
We think you need these skills to ace Director of Conversion Services in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Conversion Services role. Highlight your experience in operational leadership and student engagement, as these are key to what weâre looking for at UniQuest.
Showcase Your Achievements: Donât just list your responsibilities; share specific examples of how youâve driven partner success or improved service quality in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value collaboration and integrity, so donât hesitate to share your passion for education and how you align with our mission at UniQuest.
Apply Through Our Website: Remember to hit the 'Apply here!' button on our website to submit your application. Itâs the best way for us to receive your details and get the ball rolling on your journey with UniQuest!
How to prepare for a job interview at Keystone Education Group
â¨Know Your Partners
Before the interview, research UniQuest's partner universities and their specific needs. Understanding their challenges and how you can help them succeed will show that you're proactive and ready to build strong relationships.
â¨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully led large teams in the past. Share specific examples of how you've inspired and developed high-performing teams, as this role requires a strong focus on people and culture.
â¨Emphasise Innovation and Automation
Since the role involves driving operational transformation through automation, come equipped with ideas on how to implement innovative tools and processes. Discuss any previous experiences where you've successfully used data-driven decision-making to enhance service delivery.
â¨Prepare for Scenario Questions
Expect questions that assess your strategic mindset and problem-solving skills. Prepare scenarios where you've had to balance innovation with performance, and be ready to explain your thought process and the outcomes of your decisions.