At a Glance
- Tasks: Lead and develop care-at-home services, ensuring high-quality support for independence.
- Company: Join a values-driven organisation making a real difference in people's lives.
- Benefits: Competitive salary of £40,000, with opportunities for professional growth and development.
- Other info: Flexible travel across the North East with excellent career advancement opportunities.
- Why this job: Shape the future of care services while empowering individuals to live independently.
- Qualifications: Experience in managing care services and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
This is a key leadership opportunity for an experienced Service Manager to shape and grow care-at-home and housing support services across the North East, with a salary of £40,000. You will play a central role in ensuring high-quality, person-centred support that enables people to live as independently as possible in their own homes and communities, while driving continuous improvement and service quality.
About the Role: You will lead and develop care-at-home and housing support services based in Fraserburgh, with regular travel across Dundee and Aberdeenshire. The role focuses on providing clear leadership, operational oversight and direction to multiple teams, ensuring safe, compliant and person-centred services that deliver excellent outcomes for the people supported. You will be accountable for service performance, quality standards and effective use of resources within your area.
Key Responsibilities:
- Lead, motivate and support service teams to deliver high-quality, person-centred care-at-home and housing support services.
- Create and maintain a positive, values-led culture that promotes inclusion, dignity and independence for people using the services.
- Oversee day-to-day service operations, including rota management, workload allocation and resource planning across a diverse geographical area.
- Manage service budgets, monitor costs and ensure effective financial control and reporting in line with organisational expectations.
- Ensure robust health and safety practices, safeguarding measures and regulatory compliance are consistently implemented and monitored.
- Implement staff training and development plans, including supervision, coaching and performance reviews, to build capability and resilience within teams.
- Monitor service performance, prepare regular reports and use data and feedback to drive continuous improvement and service quality enhancement.
- Build and maintain strong working relationships with people supported, their families, social care professionals, commissioners and other external partners.
Key Requirements:
- Proven experience leading and managing supported living or care-at-home services, ideally within learning disability or social care settings.
- Strong team leadership skills with a track record of managing, developing and motivating staff through change and growth.
- Demonstrated ability in budgeting, cost control and financial accountability for service delivery.
- Solid understanding of health and safety compliance, safeguarding and regulatory standards within social care.
- Experience in performance monitoring, service reporting and using data to inform decision-making and improvements.
- Confident problem-solving and decision-making skills, with the ability to manage complex situations and competing priorities.
- Excellent communication and relationship-building skills with internal teams, families and external stakeholders.
- Willingness and ability to travel regularly between Fraserburgh, Dundee and Aberdeenshire, with flexibility to meet service needs.
Desirable Skills:
- Experience of leading culture change initiatives within social care services.
- Knowledge and practical application of self-directed support principles and outcomes-focused practice.
- Background in growing services locally, including contributing to business development or service expansion.
- Experience working within multi-disciplinary teams and partnership-based service models.
- Familiarity with digital systems for scheduling, reporting and quality monitoring in care services.
Qualifications:
- SVQ Health & Social Care Level 3 (or equivalent) is essential.
- SVQ Level 4 in Health & Social Care or Leadership and Management (or willingness to work towards this) is strongly preferred.
- Eligibility and commitment to register with the Scottish Social Services Council (SSSC) within required timescales.
- Full driving licence with access to a vehicle suitable for business use.
- Additional leadership, management or social care qualifications would be an advantage.
If you are a values-driven leader with the expertise to strengthen services and support people to live full, meaningful and inclusive lives, please apply to be considered for this permanent Service Manager opportunity.
Service Manager in Fraserburgh employer: Keystone Care
Join a leading domiciliary care provider in Essex, where you will not only manage a dedicated team but also make a significant difference in the lives of adults with learning disabilities and autism. Our supportive work culture prioritises employee growth, offering ongoing training and development opportunities to enhance your leadership skills while ensuring compliance and high-quality care. With competitive salaries and a commitment to person-centred practice, we provide a rewarding environment for those passionate about making an impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Fraserburgh
✨Join HR Networks
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✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Keystone Care!
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We think you need these skills to ace Service Manager in Fraserburgh
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Keystone Care. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Keystone Care and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Keystone Care. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Keystone Care's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Keystone Care
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Keystone Care.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Keystone Care will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Keystone Care and how you would contribute to adapting HR strategies.
