At a Glance
- Tasks: Lead innovative projects in electronic design and service readiness across Europe and India.
- Company: Join a leading tech company at the forefront of electronic innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for remote work.
- Other info: Dynamic work environment with excellent growth opportunities and a collaborative culture.
- Why this job: Make a real impact in cutting-edge technology and develop your career.
- Qualifications: Bachelor's degree in engineering or related field; 8+ years experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Culture
Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Own end‑to‑end NPI service readiness and industrialization for Europe and India, ensuring new products are successfully introduced into service delivery with clear scope, success metrics, and launch gates (readiness, pilot, ramp, and steady‑state).
- Lead CapEx strategy and execution for NPI enablement across EMEA & India service sites: define equipment requirements, develop business cases, obtain approvals, manage procurement, and deliver installation/qualification on schedule and within budget.
- Drive initial build and validation of NPI service capability, including:
- Site readiness (facility, utilities, ESD, calibration environment, IT/network constraints)
- Tooling and test system bring‑up (fixtures, automation, metrology, measurement integrity)
- Software integration/enablement (instrument control, service applications, firmware alignment, data capture, configuration management)
- Engineering change management and controlled release into production service workflows
- Develop and execute NPI ramp plans that translate product engineering outputs into service‑operable processes: work instructions, checklists, test scripts, quality gates, spares strategy, and process control plans.
- Design and deliver technician enablement programs across EMEA & India:
- Training curriculum (classroom + hands‑on)
- Certification / qualification requirements
- Training materials, labs, and evaluation standards
- Ongoing coaching and performance reinforcement during ramp
- Ensure business continuity for Keysight Services by proactively mitigating NPI‑driven risk to customer delivery:
- Continuity strategies for capacity shortfalls, site outages, parts constraints, and software instability
- Backup routing plans across sites and service modes (VOSCAL, Onsite, RTK)
- Defined escalation paths and rapid recovery playbooks
- Act as the senior technical interface between Product Engineering, R&D, Services Ops, IT, Quality, Supply Chain, and Regional Service Leaders to align deliverables, timelines, and launch readiness.
- Build and maintain integrated NPI program schedules (multi‑site, multi‑workstream): equipment readiness, software readiness, training readiness, documentation readiness, and go‑live readiness.
- Implement project governance and reporting:
- Executive‑level dashboards and weekly operating reviews
- KPI tracking (readiness gating, build yield, cycle time, throughput, training completion, defect escape rates, tool uptime)
- Risk/issue management with action owners and due dates
- Standardize and scale best practices across EMEA & India:
- Common templates for NPI readiness, CapEx justification, training/certification, and site deployment
- Repeatable playbooks for capability deployment and transfers
- Lessons learned capture and integration into future NPI cycles
- Support service delivery model alignment (VOSCAL, Onsite, RTK) by defining where NPI capabilities should live, how they should be supported, and what operational mechanisms are required for sustainable execution.
- Drive cross‑functional continuous improvement to improve readiness lead time, reduce ramp instability, and increase first‑time‑right capability deployment.
Qualifications
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Computer Engineering, Physics, or equivalent technical discipline (Master’s preferred).
- 8+ years experience in NPI, service enablement, manufacturing/test engineering, or technical program/project management within high‑tech instruments, electronics, or measurement systems.
- Demonstrated ability to lead CapEx planning and deployment: requirements definition, business case development, vendor coordination, procurement lifecycle, installation/qualification, and audit‑ready documentation.
- Proven experience driving initial build / pilot / qualification activities, including test systems bring‑up, measurement validation, yield stabilization, and process industrialization.
- Strong software and systems enablement understanding relevant to service operations (e.g., test automation, instrument control software, firmware alignment, data systems, configuration management, service tools).
- Hands‑on experience creating and executing training programs for technicians/engineers, including competency models, certification, and practical validation methods.
- Advanced program/project management capability, including multi‑site scheduling, risk management, critical path control, stakeholder governance, and executive reporting. (PMP/Prince2 or equivalent strongly preferred.)
- Deep understanding of service operations and customer delivery models, including VOSCAL, Onsite, and RTK, and the tradeoffs across turnaround time, quality, cost, and customer experience.
- Strong leadership and influence skills—able to align R&D, operations, quality, IT, and supply chain without direct authority; confident presenter to executives.
- Ability to travel across Europe and India as needed for deployments, training, and ramp support (typical expectation 20–40%, adjustable by location/site distribution).
Preferred
- Experience specifically within Keysight Services or comparable electronic test & measurement service organizations (calibration, repair, upgrades, asset services).
- Familiarity with regulated or audit‑driven environments (e.g., ISO/IEC 17025, ISO 9001), and quality systems that govern measurement integrity, calibration traceability, and controlled procedures.
- Experience with business continuity planning in technical operations: redundancy strategy, capacity planning, alternate routing, rapid recovery playbooks, and risk‑based launch gating.
- Strong knowledge of spares strategy, supplier constraints management, and service BOM readiness for NPI.
- Proven record deploying global process standards and scaling capability across multiple service hubs.
Equal Opportunity
Keysight is an Equal Opportunity Employer.
Technical Support Engineer, Advanced in Winnersh employer: Keysight Technologies
Keysight Technologies is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle complex challenges in cutting-edge technology sectors. With a strong commitment to professional development, employees benefit from comprehensive training programs and opportunities for growth across Europe and India, ensuring they thrive in their careers while contributing to impactful projects. The company's focus on inclusivity and belonging enhances creativity and innovation, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer, Advanced in Winnersh
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your technical prowess, bring them along to interviews. It’s a great way to demonstrate your capabilities and make a lasting impression.
✨Tip Number 3
Prepare for those tricky interview questions! Research common technical support scenarios and think through how you’d handle them. Practising your responses will help you feel more confident and ready to tackle anything they throw at you.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it shows you’re proactive and keen on being part of the team!
We think you need these skills to ace Technical Support Engineer, Advanced in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience in NPI, service enablement, and any technical skills that align with the job description. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your skills can contribute to our mission at Keysight. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in process efficiency or successful project completions. We appreciate results-driven candidates!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it.
How to prepare for a job interview at Keysight Technologies
✨Know Your NPI Inside Out
Make sure you understand the end-to-end New Product Introduction (NPI) process. Familiarise yourself with how service readiness and industrialisation work, especially in relation to Europe and India. Be ready to discuss specific examples from your experience that demonstrate your ability to manage CapEx strategy and execution.
✨Showcase Your Technical Skills
Prepare to talk about your hands-on experience with test systems, software integration, and engineering change management. Highlight any relevant projects where you drove initial builds or validated service capabilities. This is your chance to impress them with your technical know-how!
✨Demonstrate Leadership and Collaboration
Since this role involves acting as a senior technical interface, be prepared to share examples of how you've successfully aligned cross-functional teams in the past. Discuss your leadership style and how you influence without direct authority, especially when working with R&D, operations, and quality teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about potential risks in NPI-driven customer delivery and how you would mitigate them. Have a few strategies ready to discuss, such as continuity plans or rapid recovery playbooks, to show you're proactive and strategic.
