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- Tasks: Test, calibrate, and repair electronic instruments while ensuring customer satisfaction.
- Company: Join Keysight, a leader in technology innovation with a vibrant culture and global impact.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team tackling challenging problems in cutting-edge technology fields.
- Qualifications: Requires a relevant degree or certification and 5 years of experience in electronic repair.
- Other info: Keysight values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
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Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
As a Service Tech Coordinator, you will:
- Test, calibrate, validate, and repair electronic or analytical instruments, products, and modules
- Maintain functionality and accuracy of equipment through preventative maintenance and refurbishment
- Work on Keysight products as well as third-party instruments
- Perform service primarily at a Keysight site, with occasional work at customer locations
- Interpret customer requirements and identify potential needs to ensure satisfaction
- Evaluate assignments and determine appropriate technical actions
- Apply analytical thinking and develop customized approaches to complex tasks
- Solve technical problems requiring broad and deep knowledge of repair, calibration, and maintenance techniques, equipment, and processes
Qualifications
- Higher education degree or specialized training/certification in a relevant technical field
- Equivalent combination of education and experience may be considered
- Typically a minimum of 5 years of relevant experience
- Extensive knowledge and skills in electronic repair, calibration, and maintenance
- Ability to work independently and solve complex technical issues
- Strong communication and customer service skills
***Keysight is an Equal Opportunity Employer.***
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Appliances, Electrical, and Electronics Manufacturing
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Service Tech Coordinator employer: Keysight Technologies
Contact Detail:
Keysight Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Tech Coordinator
✨Tip Number 1
Familiarise yourself with Keysight's products and services. Understanding their technology and how it fits into the broader market will help you speak confidently about your experience and how it aligns with their needs during any discussions.
✨Tip Number 2
Network with current or former employees of Keysight. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your conversations.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles. Be ready to share examples of how you approached complex problems, as this will demonstrate your analytical thinking and problem-solving skills that are crucial for the Service Tech Coordinator role.
✨Tip Number 4
Showcase your customer service skills during interviews. Since the role involves interpreting customer requirements and ensuring satisfaction, highlighting your ability to communicate effectively and resolve issues will set you apart from other candidates.
We think you need these skills to ace Service Tech Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Service Tech Coordinator. Familiarise yourself with the technical skills required, such as electronic repair and calibration, as well as the importance of customer service in this role.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical expertise, problem-solving abilities, and any previous roles that involved customer interaction or technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Keysight's mission. Mention specific experiences that demonstrate your ability to handle complex technical issues and your commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Keysight Technologies
✨Showcase Your Technical Expertise
Make sure to highlight your relevant technical skills and experience during the interview. Be prepared to discuss specific examples of electronic repair, calibration, and maintenance tasks you've successfully completed in the past.
✨Demonstrate Problem-Solving Skills
Since the role requires solving complex technical issues, be ready to share instances where you've tackled challenging problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer Service Abilities
As a Service Tech Coordinator, strong communication and customer service skills are essential. Prepare to discuss how you've interacted with customers in previous roles and how you ensured their satisfaction with your services.
✨Research Keysight's Products and Culture
Familiarise yourself with Keysight's products and their innovative approach to technology. Understanding their company culture will help you align your answers with their values and demonstrate your enthusiasm for the role.
