At a Glance
- Tasks: Provide advanced technical support for GNSS and satellite navigation systems.
- Company: Join a leading tech company at the forefront of innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
- Why this job: Be part of groundbreaking technology that shapes the future of navigation.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 37800 - 46200 £ per year.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.
Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Learn more about what we do.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.
Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.
We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
About Positioning Technologies
As part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn to accelerate time-to-market for next-generation navigation, positioning, and communication systems.
Every significant industry test in the last six years for devices deployed on land, at sea, in the air, and in space has used Spirent's test systems as the benchmark.
We design, manufacture, and support advanced satellite navigation test and simulation systems — combining in-house RF signal generators with complex application software — and we are continually recognized by customers, industry press, and technology associations for innovative, ground-breaking products.
About The Role
As a Technical Support Engineer, you will become a trusted escalation point within our customer support organization, delivering advanced technical solutions for our industry-leading GNSS (Global Navigation Satellite System) simulation and satellite navigation test systems.
You'll troubleshoot complex RF signal generation, embedded software, and Linux-based test platforms, working directly with customers across aerospace, defense, automotive, and telecommunications to keep mission-critical navigation and positioning systems running.
This is a great next step for a technical support, field application, or systems engineering professional with solid hands-on experience who is ready to take on more complex cases, build toward mentoring junior engineers, and start shaping our product roadmap — all while working with cutting-edge satellite navigation, timing, and synchronization technology.
You will work both independently and collaboratively to analyze complex technical issues, replicate customer environments, and drive resolution through root cause analysis and corrective action.
With growing autonomy, you'll contribute to knowledge creation, continuous improvement of support processes, and the development of junior engineers.
Responsibilities
- Own complex hardware and software escalations end-to-end — from initial triage through root cause analysis and final resolution — for customers deploying GNSS simulation and satellite navigation test systems.
- Use advanced diagnostic tools and RF test equipment (spectrum analysers, power meters, oscilloscopes, signal generators) to isolate, reproduce, and resolve high-impact technical issues.
- Act as the technical bridge between customers and Engineering, translating real-world field issues into actionable insights that shape the product roadmap.
- Share best practices in troubleshooting, diagnostics, and customer communication, supporting the development of junior support engineers.
- Create and maintain technical documentation, FAQs, and internal knowledge base / troubleshooting guides.
- Deliver remote and on-site installation, configuration, integration, and customer training on GNSS test systems.
- Manage escalated cases in Salesforce and Jira, consistently exceeding SLA and customer satisfaction targets.
- Support software and firmware releases, including pre-release testing and validation.
- Collaborate cross-functionally with Engineering, Product, and QA teams to ensure customer issues are accurately captured, tracked, and resolved.
- Participate in a global 24/7 support rotation, including on-call and after-hours coverage across time zones.
- Follow QEHS (Quality, Environment, Health & Safety, and IT Security) policies and procedures at all times.
Qualifications
Key Skills & Competencies
Technical
- Satellite Navigation
- RF Test Equipment
- Spectrum Analyser
- Power Meter
- Oscilloscope
- Signal Generator
- Positioning & Timing Systems
- Embedded Systems
- Linux System Administration
- Python
- Bash Scripting
- Networking Protocols
- Synchronization & Timing
- VMware
- Hyper-V
- Virtualization
- Remote Troubleshooting
- Root Cause Analysis (RCA)
- Firmware & Software Validation
- Systems Integration
- Test & Measurement
Tools & Platforms
- Salesforce
- Jira
- Technical Documentation
- Knowledge Base Management
- Professional & Behavioral Competencies
- Ownership & Accountability — takes initiative on complex problems and drives them to closure with minimal supervision.
- Customer Relationship Management — builds trust through empathy, clear communication, and strong interpersonal presence.
- Resilience Under Pressure — manages multiple high-priority open cases simultaneously without losing quality or focus.
- Knowledge Sharing & Mentorship — proactively shares knowledge and best practices to support team development.
- Continuous Learning — stays ahead of GNSS, RF, and positioning technology trends; actively expands technical depth.
- Cross-Functional Collaboration — works fluidly across Engineering, Product, and QA in a matrixed environment.
Education & Qualifications
- Degree or equivalent qualification (BEng, BSc, HND, or similar) in Engineering, Electronics, Computer Science, or a related technical field.
- Demonstrable experience in a technical support, field application engineering, or customer-facing engineering role — ideally within a high-tech or test & measurement environment.
- Hands-on experience with RF test equipment (spectrum analysers, power meters, oscilloscopes).
- Strong skills in problem analysis, root cause identification, and solution design in real-world customer environments.
- Solid experience with support platforms such as Salesforce and issue-tracking tools like Jira.
- Familiarity with Linux environments, including basic system administration, scripting, and debugging.
- Proficient in creating and maintaining technical documentation and providing structured feedback to development teams.
- Preferred Experience
- Knowledge or hands-on experience with GNSS (Global Navigation Satellite Systems) and positioning technologies.
- Experience working in cross-functional or matrixed support engineering teams.
- Exposure to networking and communication protocols, particularly those related to timing, synchronization, or embedded systems.
- Experience with virtualization platforms (VMware, Hyper-V) and remote troubleshooting techniques.
- Interest in or exposure to systems integration, automation, or scripting (Python, Bash).
- Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
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Technical Support Engineer – GNSS & Satellite Navigation Systems in Paignton employer: Keysight Technologies
Keysight Technologies is an excellent employer for Field Service Engineers, offering a dynamic work culture that values innovation and collaboration. With a strong focus on employee growth, the company provides extensive training and development opportunities, ensuring that technicians can advance their skills while working in a supportive environment. Located in Winnersh, UK, employees benefit from a vibrant community and the chance to engage with cutting-edge technology in a role that promises meaningful and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – GNSS & Satellite Navigation Systems in Paignton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer – GNSS & Satellite Navigation Systems role you’re after at Keysight Technologies.
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We think you need these skills to ace Technical Support Engineer – GNSS & Satellite Navigation Systems in Paignton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer – GNSS & Satellite Navigation Systems, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Keysight Technologies a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Keysight Technologies specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Keysight Technologies
✨Brush Up on Core Engineering Principles
Before heading into the interview with Keysight Technologies, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Keysight Technologies want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
