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For Companies At a Glance
- Tasks: Engage with customers and support service representatives in a dynamic environment.
- Company: Join Keysight, a leader in innovative technology solutions that connect and secure the world.
- Benefits: Enjoy a vibrant workplace with a focus on diversity and inclusion, plus opportunities for growth.
- Why this job: Be part of a team that values your input and fosters creativity while making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential; administrative experience is a plus.
- Other info: Diversity and inclusion are core to our values, enhancing innovation and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have Customer Service experience.
You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.
You will be in charge of:
- Performing the administration support to our customer service representatives, ensuring that we are managing the repair/calibration requests.
- Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
- Handling customer collection requests.
- Assigning emails to the Customer Service representatives.
Qualifications:
- Customer service experience in a fast-paced customer service environment.
- Some relevant experience in an administrative role.
- Must have excellent written, verbal and presentation skills.
- Excellent teamwork, with a proactive mentality.
- Must be detail-oriented and have excellent customer service, organizational and follow-up skills.
- Must be able to interact effectively and cooperatively with employees at all levels.
- Must be able to operate in a complex organization and handle multiple tasks simultaneously.
What we offer:
A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.
At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.
Customer Service Representative (Telford) employer: Keysight Technologies
Contact Detail:
Keysight Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Telford)
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding how we prioritise diversity and inclusion can help you align your responses during interviews, showcasing that you share our commitment to these principles.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might face in this role. Think about how you would handle difficult customer interactions or administrative challenges, as these examples will be valuable during discussions with us.
✨Tip Number 3
Network with current or former employees of our company on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Customer Service Representative role, which can give you an edge in your application.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the company. Inquiring about team dynamics or how we support our customer service representatives can show that you’re proactive and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative (Telford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative roles. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive mentality. Mention how your skills align with the responsibilities outlined in the job description, such as data entry and handling customer queries.
Highlight Teamwork Skills: In your application, emphasise your ability to work effectively within a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent written skills.
How to prepare for a job interview at Keysight Technologies
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer queries and resolved issues, as this will demonstrate your capability in a fast-paced environment.
✨Demonstrate Your Administrative Skills
Since the role involves administrative support, be prepared to discuss your experience with data entry and managing service requests. Mention any tools or software you’ve used that are relevant to the job.
✨Emphasise Teamwork and Communication
The ability to work well within a team is crucial. Be ready to talk about how you’ve collaborated with colleagues in the past and how you communicate effectively with different levels of staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and explain your thought process and the outcomes.
