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- Tasks: Assist customers with post-sales service and administrative tasks.
- Company: Join Keysight, a leader in innovative technology solutions.
- Benefits: Enjoy a dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a team that values your input and fosters innovation.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time hours during evenings and weekends.
We are looking for a motivated people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have Customer Service experience.
You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.
You will be in charge of performing the administration support to our customer service representatives, ensuring that we are managing the repair/calibration requests, data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries, handling customer collection requests, and assigning emails to the Customer Service representatives.
Qualifications- Customer service experience in a fast-paced customer service environment
- Some relevant experience in an administrative role
- Must have excellent written, verbal and presentation skills
- Excellent teamwork, with a proactive mentality
- Must be detail-oriented and have excellent customer service, organizational and follow-up skills
- Must be able to interact effectively and cooperatively with employees at all levels
- Must be able to operate in a complex organization and handle multiple tasks simultaneously
A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.
At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.
Contact Detail:
Keysight Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - Evening & Weekends
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Since we at StudySmarter value diversity and inclusion, showing that you understand and appreciate these principles can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Practice your communication skills. Since the role requires excellent verbal and written communication, consider role-playing common customer scenarios with a friend to enhance your confidence and clarity.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions about the role and the team dynamics. This not only shows your interest but also your proactive approach to understanding how you can contribute effectively.
We think you need these skills to ace Customer Service Advisor - Part Time - Evening & Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative roles. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your people-oriented approach. Mention how your skills align with the responsibilities outlined in the job description, particularly your attention to detail and teamwork.
Highlight Relevant Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully interacted with customers and resolved queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Keysight Technologies
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer queries and resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Administrative Skills
Since the role involves administrative support, be prepared to discuss your experience with data entry and managing service requests. Mention any tools or software you’ve used that are relevant to the position.
✨Emphasise Teamwork and Communication
The job requires effective interaction with various teams. Be ready to talk about your teamwork experiences and how you communicate with colleagues at different levels. This will show that you can fit into their collaborative culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and explain your thought process and the outcomes. This will illustrate your proactive mentality and detail-oriented approach.
