At a Glance
- Tasks: Lead innovative projects in electronic design and service readiness across Europe and India.
- Company: Join a leading tech company at the forefront of electronic innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Make a real impact in cutting-edge technology and drive exciting new product introductions.
- Qualifications: Bachelor's degree in engineering or related field with 8+ years of relevant experience.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- Own end-to-end NPI service readiness and industrialization for Europe and India, ensuring new products are successfully introduced into service delivery with clear scope, success metrics, and launch gates (readiness, pilot, ramp, and steady-state).
- Lead CapEx strategy and execution for NPI enablement across EMEA & India service sites: define equipment requirements, develop business cases, obtain approvals, manage procurement, and deliver installation/qualification on schedule and within budget.
- Drive initial build and validation of NPI service capability, including:
- Site readiness (facility, utilities, ESD, calibration environment, IT/network constraints)
- Tooling and test system bring-up (fixtures, automation, metrology, measurement integrity)
- Software integration/enablement (instrument control, service applications, firmware alignment, data capture, configuration management)
- Engineering change management and controlled release into production service workflows
- Develop and execute NPI ramp plans that translate product engineering outputs into service-operable processes: work instructions, checklists, test scripts, quality gates, spares strategy, and process control plans.
- Design and deliver technician enablement programs across EMEA & India:
- Training curriculum (classroom + hands-on)
- Certification / qualification requirements
- Training materials, labs, and evaluation standards
- Ongoing coaching and performance reinforcement during ramp
- Ensure business continuity for Keysight Services by proactively mitigating NPI-driven risk to customer delivery:
- Continuity strategies for capacity shortfalls, site outages, parts constraints, and software instability
- Backup routing plans across sites and service modes (VOSCAL, Onsite, RTK)
- Defined escalation paths and rapid recovery playbooks
- Act as the senior technical interface between Product Engineering, R&D, Services Ops, IT, Quality, Supply Chain, and Regional Service Leaders to align deliverables, timelines, and launch readiness.
- Build and maintain integrated NPI program schedules (multi-site, multi-workstream): equipment readiness, software readiness, training readiness, documentation readiness, and go-live readiness.
- Implement project governance and reporting:
- Executive-level dashboards and weekly operating reviews
- KPI tracking (readiness gating, build yield, cycle time, throughput, training completion, defect escape rates, tool uptime)
- Risk/issue management with action owners and due dates
- Standardize and scale best practices across EMEA & India:
- Common templates for NPI readiness, CapEx justification, training/certification, and site deployment
- Repeatable playbooks for capability deployment and transfers
- Lessons learned capture and integration into future NPI cycles
- Support service delivery model alignment (VOSCAL, Onsite, RTK) by defining where NPI capabilities should live, how they should be supported, and what operational mechanisms are required for sustainable execution.
- Drive cross-functional continuous improvement to improve readiness lead time, reduce ramp instability, and increase first-time-right capability deployment.
Qualifications
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Computer Engineering, Physics, or equivalent technical discipline (Master’s preferred).
- 8+ years experience in NPI, service enablement, manufacturing/test engineering, or technical program/project management within high-tech instruments, electronics, or measurement systems.
- Demonstrated ability to lead CapEx planning and deployment: requirements definition, business case development, vendor coordination, procurement lifecycle, installation/qualification, and audit-ready documentation.
- Proven experience driving initial build / pilot / qualification activities, including test systems bring-up, measurement validation, yield stabilization, and process industrialization.
- Strong software and systems enablement understanding relevant to service operations (e.g., test automation, instrument control software, firmware alignment, data systems, configuration management, service tools).
- Hands-on experience creating and executing training programs for technicians/engineers, including competency models, certification, and practical validation methods.
- Advanced program/project management capability, including multi-site scheduling, risk management, critical path control, stakeholder governance, and executive reporting. (PMP/Prince2 or equivalent strongly preferred.)
- Deep understanding of service operations and customer delivery models, including VOSCAL, Onsite, and RTK, and the tradeoffs across turnaround time, quality, cost, and customer experience.
- Strong leadership and influence skills—able to align R&D, operations, quality, IT, and supply chain without direct authority; confident presenter to executives.
- Ability to travel across Europe and India as needed for deployments, training, and ramp support (typical expectation 20–40%, adjustable by location/site distribution).
Preferred
- Experience specifically within Keysight Services or comparable electronic test & measurement service organizations (calibration, repair, upgrades, asset services).
- Familiarity with regulated or audit-driven environments (e.g., ISO/IEC 17025, ISO 9001), and quality systems that govern measurement integrity, calibration traceability, and controlled procedures.
- Experience with business continuity planning in technical operations: redundancy strategy, capacity planning, alternate routing, rapid recovery playbooks, and risk-based launch gating.
- Strong knowledge of spares strategy, supplier constraints management, and service BOM readiness for NPI.
- Proven record deploying global process standards and scaling capability across multiple service hubs.
Technical Support Engineer, Advanced in Winnersh employer: Keysight Technologies SAles Spain SL.
Keysight Technologies is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its ~15,000 employees. With a strong commitment to employee growth, Keysight provides extensive training programs and opportunities for advancement, particularly in the exciting fields of communications, 5G, and aerospace. Located in a vibrant environment, employees benefit from a supportive atmosphere that encourages creativity and a sense of belonging, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
Keysight Technologies SAles Spain SL. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer, Advanced in Winnersh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that Technical Support Engineer gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with NPI and service enablement. Share specific examples of how you've tackled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just wait for job openings to pop up. Be proactive! Reach out to companies you admire, like Keysight, and express your interest. Sometimes, they might have roles that aren’t even advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Technical Support Engineer, Advanced in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience in NPI, service enablement, and any technical skills that align with the job description. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology innovation and how your skills can contribute to our team. Keep it engaging and make sure to connect your experiences with our mission at Keysight.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled challenging problems. We love candidates who can demonstrate their ability to drive solutions and improve processes, especially in high-tech environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Keysight Technologies SAles Spain SL.
✨Know Your NPI Inside Out
Make sure you understand the end-to-end New Product Introduction (NPI) process. Familiarise yourself with how service readiness and industrialisation work, especially in the context of Europe and India. Be ready to discuss specific examples from your experience that demonstrate your ability to manage these processes effectively.
✨Showcase Your Technical Skills
Prepare to talk about your hands-on experience with test systems, measurement validation, and software integration. Highlight any relevant projects where you’ve driven initial builds or pilot activities. This is your chance to impress them with your technical know-how and problem-solving skills!
✨Demonstrate Leadership and Collaboration
Since this role involves acting as a senior technical interface, be prepared to discuss how you've successfully aligned cross-functional teams in the past. Share examples of how you’ve influenced stakeholders without direct authority and how you’ve managed to keep everyone on the same page during complex projects.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your ability to handle real-world challenges, such as capacity shortfalls or software instability. Think of specific scenarios from your previous roles where you had to implement continuity strategies or risk management plans, and be ready to explain your thought process and outcomes.
