At a Glance
- Tasks: Support customer service reps and manage repair requests in a dynamic environment.
- Company: Join a leading tech innovator with a vibrant culture and global impact.
- Benefits: Flexible working, competitive salary, and a two-year fixed contract.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be part of a team that values creativity and problem-solving in technology.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a motivated, customer-focusedCustomer Service Administrator to join our team based in Winnersh. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy.
As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end-to-end administration of repair and calibration requests.
Type of contract: Fixed-term contract for 2 years
You will be responsible for:
- Managing repair and calibration service requests from receipt through to completion.
- Processing customer requests, including data entry, pricing updates, and quote generation..
- Handling customer queries and collection requests in a professional and timely manner.
- Coordinating with internal teams to support the efficient delivery of services.
- Maintaining accurate records, dashboards, and customer information across multiple systems.
- Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
- Supporting continuous improvement and contributing to a collaborative team environment.
Qualifications
- Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
- Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
- A customer-focused mindset with strong problem-solving abilities.
- High attention to detail and excellent follow-up skills.
- Strong teamwork and collaboration skills with a proactive, can-do attitude.
- Confidence interacting with stakeholders at all levels of the organization.
- The ability to adapt and perform effectively within a large, complex, and dynamic business environment.
Careers Privacy Statement Keysight is an Equal Opportunity Employer.
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Customer Service Administrator in Winnersh employer: Keysight Technologies SAles Spain SL.
Keysight Technologies is an exceptional employer that fosters a collaborative and innovative work culture, empowering Technical Support Engineers to take ownership of complex challenges while contributing to cutting-edge advancements in satellite navigation systems. With a strong emphasis on employee growth, mentorship opportunities, and a commitment to customer success, our team thrives in a dynamic environment where creativity and technical expertise are celebrated. Located in a vibrant tech hub, we offer a unique chance to be part of a global community dedicated to shaping the future of communication technologies.
Contact Details:
Keysight Technologies SAles Spain SL. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Winnersh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Keysight Technologies SAles Spain SL.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Keysight Technologies SAles Spain SL. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Winnersh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Keysight Technologies SAles Spain SL.:Your cover letter is your chance to shine! Tell us why you want to work at Keysight Technologies SAles Spain SL. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Keysight Technologies SAles Spain SL.!
How to prepare for a job interview at Keysight Technologies SAles Spain SL.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
