At a Glance
- Tasks: Support customers with satellite navigation test systems and troubleshoot technical issues.
- Company: Join a leading tech company known for innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Work with cutting-edge technology and be part of a team that values creativity.
- Why this job: Kickstart your engineering career in a dynamic and supportive environment.
- Qualifications: Degree in Engineering or related field; some technical support experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
As part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. Spirent solutions are paving the way for tomorrow's communications. Spirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems.
Responsibilities
- Provide first-line technical support to customers via online portals, email, and phone.
- Troubleshoot hardware and software issues using appropriate diagnostic tools and test equipment.
- Reproduce, investigate, and document customer-reported issues using internal systems (e.g., Salesforce, Jira).
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Assist with on-site installations, integrations, and customer training as needed.
- Perform basic hardware repairs and calibration services.
- Distribute and support software and firmware updates for customer systems.
- Maintain and improve documentation and technical content available to customers.
- Generate test scenarios and configurations in response to customer needs.
- Support Professional Services delivery as required.
- Awareness of and adherence to QEHS policies and procedures.
Qualifications
- Degree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or a related technical field.
- Some practical experience in a technical support or engineering role (internship, placement, or similar).
- Familiarity with RF test equipment such as power meters, spectrum analyzers, frequency counters, and oscilloscopes.
- Strong verbal and written communication skills, with the ability to explain technical concepts to a range of audiences.
- Experience working with Linux-based systems.
- Exposure to satellite navigation (GNSS) systems or related technologies.
- Experience using tools such as Salesforce and Jira.
- Interest in systems integration and customer-facing engineering.
- Good analytical and troubleshooting skills.
- Able to read and interpret technical documentation and standards.
- A team player who values collaboration and knowledge sharing.
- Eager to learn and open to feedback.
- Takes ownership of tasks and follows through to resolution.
- Comfortable managing multiple priorities in a fast-paced environment.
- Demonstrates a problem-solving mindset and a customer-first attitude.
- Communicates clearly and confidently with colleagues and clients.
Technical Support Engineer in Paignton employer: Keysight Technologies, Inc.
Keysight Technologies is an exceptional employer, offering a dynamic work environment in Winnersh or Telford where innovation thrives. With a strong commitment to employee growth and a culture that values creativity and collaboration, we provide flexible working arrangements and a supportive atmosphere that empowers our team members to excel in their roles. Join us to be part of a forward-thinking company that not only leads in technology but also prioritises the well-being and development of its employees.
Contact Details:
Keysight Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Paignton
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We think you need these skills to ace Technical Support Engineer in Paignton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Keysight Technologies, Inc. a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Keysight Technologies, Inc. specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Keysight Technologies, Inc.
✨Brush Up on Core Engineering Principles
Before heading into the interview with Keysight Technologies, Inc., make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Keysight Technologies, Inc. want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
