At a Glance
- Tasks: Process tenant applications and ensure accurate referencing for rental properties.
- Company: Join the Connells Group, a leading name in lettings with a supportive team culture.
- Benefits: Earn up to £27,200, enjoy bonuses, and flexible remote work options after probation.
- Other info: Enjoy perks like discounts, health services, and a positive work environment.
- Why this job: Make a difference in people's lives by helping them secure their new homes.
- Qualifications: Customer service and admin experience, with strong communication and attention to detail.
The predicted salary is between 27200 - 27200 £ per year.
Keysafe Tenant Vetting, part of the Connells Group, are looking for Tenancy Application Administrators to join our growing team in Grantham, to carry out tenant referencing in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division. We are looking for customer service/admin experts who are efficient, customer focused, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self‑starter who also works well as a team. This is a permanent office‑based role working 37.5 hours per week Monday‑Friday 9am-5:30pm.
Key responsibilities
- Process risk assessments on prospective tenants/guarantors in order for the tenant to move in to a rental property
- Verify information given to us by prospective tenants/guarantors
- Provide a clear financial picture of a prospective tenant
- Carry out regulatory checks on new tenants
- Ensure systems are kept up to date with accurate information on ongoing applications
- This role is mainly PC based with telephone work
Skills and experience required
- Previous administration and customer service experience is essential
- Excellent professional communication skills, both written and verbal, and the ability to deal confidently with internal and external clients
- Superb accuracy and a keen eye for detail
- Excellent numeracy skills
- A focus on customer care and providing an excellent user experience
- Resilient, positive and extremely organised with superb time‑management skills
- IT literate (MS Office, Internet and email systems)
- The ability to work independently and as part of a team
Benefits
- Salary of OTE £27,200 per annum
- Bonuses will apply once the probationary period is passed
- 20 days annual leave per year, plus bank holidays
- All colleagues are entitled to an additional day off to celebrate their birthday
- After successful completion of probation the candidate will have the opportunity to work remotely from home 4 days per month
- Aviva Digicare+, including annual health check‑up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services
- Perks at Work – discounts on products and services including electrical & travel
- Colleague Discount Scheme – discounts on estate agency, mortgage, conveyancing and surveying services
- Access to Telus 24hr, 7 days per week Employee Assistance Programme
- Company pension and life assurance for all colleagues
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Tenancy Application Administrator employer: Keysafe
Joining Keysafe Tenant Vetting in Grantham as a Tenancy Application Administrator offers you the chance to be part of a dynamic team within the Connells Group, where your contributions are valued and recognised. With a strong focus on employee well-being, you will enjoy competitive benefits including a salary of OTE £27,200, flexible working options after probation, and access to health and wellness services. The supportive work culture fosters professional growth and encourages a collaborative environment, making it an excellent place for those seeking meaningful and rewarding employment.
