Based in Winnersh, this permanent, full-time Service & Completion Coordinator role sits with a family-owned design and build specialist serving food, beverage and pharmaceutical manufacturers across the UK. The post-holder coordinates planned preventative maintenance, reactive works and project close-out, partnering with Estimating, Operations and Contracts to build PPM proposals and fit-out quotations before projects begin. They then own delivery of the agreed maintenance programme, driving schemes through to completion and travelling to UK sites as required. Applicants need strong coordination, planning and stakeholder management skills, ideally within construction, M&E or maintenance. Salary is £50,000 to £60,000 per annum, dependent on experience.
- Support Estimating with PPM scopes, programmes and subcontractor pricing during the fit-out tender stage
- Help maintain pricing information and coordinate the handover of sold PPM agreements into delivery
- Plan and arrange scheduled maintenance visits in line with each client programme
- Coordinate specialist subcontractors, site access, permits and client requirements
- Maintain service reports, certificates, schedules and compliance records
- Coordinate reactive call-outs, monitor response times and keep clients updated
Project Completion & Snagging
- Own the post-PC snagging and close-out stage of projects
- Maintain clear snag registers with clients and contracts manager, manage priorities and target dates
- Coordinate project teams and subcontractors to complete outstanding works promptly
- Arrange final inspections and maintain clear communication with the client
- Drive Building Control approval, certification, O&M information and other final sign-offs
- Escalate delays and remove obstacles preventing Final Completion
- Reduce the time between PC and FC while ensuring the client is satisfied
Qualifications
- Experience in construction, maintenance, facilities management or project coordination
- Strong planning, follow-up and organisational skills
- Confident client and subcontractor communication
- Ability to manage multiple priorities and maintain accurate records
- Commercial awareness and confidence working with quotations
- Understanding of PPM, building services, snagging or construction handover is desirable
Benefits
- Company car / allowance
- 25 days annual leave + bank holidays.
- Company pension scheme.
- Collaborative, hands-on working culture.
- Growth by Sharing bonus scheme upon completion of 6-month probationary period.
- AXA health insurance with optional family bolt-on.
- Standard pension contributions.
What Success Looks Like
PPM visits delivered to programme | Reactive issues coordinated and closed promptly | Clear, accurate service records | Snags actively driven to completion | Building Control and final close-out information secured without unnecessary delay | A shorter, controlled route from PC to FC | Strong client satisfaction
The Person We Are Looking For
Energetic, pragmatic and purposeful. You take ownership, follow actions through, communicate clearly and find practical solutions. You will be comfortable coordinating different trades and keeping momentum when several parties are involved.
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Service & Completion Coordinator in Wokingham employer: Keys Group
Keys Care is an exceptional employer, offering a supportive and inclusive work environment in Weymouth, where you can make a meaningful impact on the lives of individuals with learning disabilities and mental health needs. With comprehensive training, career development opportunities, and a commitment to employee wellbeing, including generous annual leave and a competitive pay structure, we empower our staff to thrive both personally and professionally. Join us to be part of a dedicated team that values your contributions and fosters a culture of respect and growth.
