Quality Assurance Partner - Adults in Leicester

Salary: £40,000 - £43,000

Car Allowance: £3,600 PA

Location: Home based, travel throughout the UK as required.

Contract: Perm - Full time - Mon – Fri

Role Purpose: Join us as a Quality Reviewer, where you’ll play a key role in safeguarding standards and driving continuous improvement. You’ll independently assess services against regulatory, statutory, and organisational requirements, identifying risks, gaps, and opportunities to enhance quality. Providing clear, evidence-based insights, you’ll support the Senior Quality Manager and wider team in strengthening compliance, assurance, and organisational oversight while maintaining an objective, independent perspective.

Key Responsibilities:

• Deliver internal audits and quality reviews across services, including thematic audits on care delivery, medication management, safeguarding, health & safety, staffing and training, recruitment checks, and digital care records.
• Ensure all audit activity is consistent, evidence-based, and aligned with organisational standards.
• Assess compliance against regulatory requirements and organisational policies, clearly identifying and documenting risks, non‑compliance, and poor practice.
• Escalate significant concerns promptly and maintain oversight of higher‑risk services or those subject to regulatory action.
• Review, monitor, and track action plans, validating that improvements are effectively implemented and sustained, and escalating where progress is insufficient.
• Produce clear, accurate audit reports, summarising key findings including risks, non‑compliance, good practice, and required actions.
• Contribute to trend analysis and provide quality insight.
• Work professionally with operational teams while maintaining independence, providing constructive, evidence‑based feedback and contributing to quality forums.
• Support the application of quality, risk, and care policies, accurately recording findings using organisational systems.
• Undertake additional quality assurance or project work as required, ensure compliance with health and safety requirements, and travel nationally, including overnight stays where needed.

Experience:

• Experience within adult social care in a regulated environment.
• Knowledge of regulations, safeguarding, and health and safety requirements.
• Experience of auditing, compliance, or quality monitoring activity.
• Strong analytical and report writing skills.
• Ability to identify and elevate risk appropriately.
• Full UK driving licence and willingness to travel.
• QCF level 5 or equivalent.
• Experience using Nourish and Radar or other similar systems.
• Experience in a supervisory or management role within a regulated care environment.
• Experience working within a multi‑site organisation.

Benefits:

• Annual Leave – 33 Days annual leave, inclusive of bank holidays.
• Career Progression – Opportunities to advance within the group.
• DBS Check – cost covered and subsequent renewals.
• Ongoing Training and Development – Supported by the Learning and Development Team.
• Pension Scheme – contribution towards retirement.
• Wellbeing Support, Advice and Guidance – via an Employee Assistance Program.
• Staff Referral Scheme – bonus for referring a friend.
• EPIC Awards – monthly recognition and prizes.
• Discounts at Highstreet retailers, days out, gifts, holidays and more – available via a Blue Light card.

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS). Keys Group are very proud to have signed the Armed Forces Covenant, welcoming service personnel, veterans and military families into the group. We offer a Veterans Peer Support Network and Military Awareness support. As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role. If you feel you meet the criteria, please ensure that your military experience is detailed on your CV for our resourcing team to get in touch.