At a Glance
- Tasks: Manage maintenance requests and support services for vulnerable people.
- Company: Join a supportive organisation dedicated to making a difference.
- Benefits: £27,000 salary, 33 days leave, ongoing training, and wellbeing support.
- Other info: Opportunities for career progression and recognition through EPIC awards.
- Why this job: Make a real impact while developing your career in facilities management.
- Qualifications: 3 years in facilities management and 2 years in helpdesk roles required.
The predicted salary is between 27000 - 27000 £ per year.
Location and Hours
Location: Office Based (Halesowen)
Hours: Monday to Friday 09:00am – 17:00pm
Job Purpose
To provide regional helpdesk support across a diverse property portfolio for all reactive and routine maintenance requests. Ensuring group wide compliance and continuity of service to support young vulnerable people and adults services.
Key Responsibilities
- Manage daily maintenance requests for your region (600–700 per month) via the CAFM (Track Plan).
- Allocate and progress work to Mobile Maintenance Operatives.
- Oversee Mobile Maintenance Operatives and approved contractors to ensure timely completion of tasks.
- Support other Facilities Officers during peak demand, leave, or sickness.
- Maintain the approved contractor database and review compliance documentation.
- Liaise with suppliers and contractors.
- Process and administer invoices through in‑house systems.
- Provide technical support to business queries received via phone and email.
- Work with Estates Managers and Supervisors on technical queries and small works within the CAFM system.
- Produce regular reports and support the Facilities Manager when required.
- Deliver a professional, courteous, and prompt response to all business requests.
- Undertake additional projects or tasks as designated by the Facilities Manager.
About you
Essential:
- Minimum of 3 years facilities management experience.
- Minimum of 2 years helpdesk experience.
- A strong understanding of reactive property maintenance.
- Experience working with Microsoft Excel / CAFM systems.
Desirable:
- An understanding of statutory environmental requirements.
- Knowledge of the management of asbestos, fire safety and legionella.
Salary: £27,000 per annum.
Annual Leave: 33 days annual leave, inclusive of bank holidays.
Career Progression: We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation.
DBS Check: We cover the cost of your DBS check and subsequent renewals.
Ongoing Training and Development: Supported by our award‑winning Learning and Development Team, you will receive ongoing training and development throughout your career.
Pension Scheme: Start growing that pot for a healthy and happy retirement.
Wellbeing Support, Advice and Guidance: Through our Employee Assistance Program via an online portal or over the telephone.
Staff Referral Scheme: Earn a generous bonus for spreading the word and referring a friend to join our team.
EPIC Awards: All of our employees are EPIC in our eyes and do some incredible things each and every day. We recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer.
Discounts: At highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and our HAPI app, save up to 50% with certain retailers.
Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS). Keys Group is very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.
Maintenance Helpdesk Coordinator in Halesowen employer: Keys Children
At Keys Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of our employees. Located in Halesowen, our Maintenance Helpdesk Coordinator role provides a unique opportunity to contribute to meaningful services for young vulnerable people and adults, while enjoying generous benefits such as 33 days of annual leave, ongoing training, and a strong commitment to career progression within our organisation. Join us and be part of a team that values your contributions and recognises your achievements through our EPIC awards programme.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Helpdesk Coordinator in Halesowen
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the hunt for a Maintenance Helpdesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with the CAFM systems! Since this role involves managing maintenance requests through Track Plan, brushing up on your skills with these systems will give you a leg up. Consider taking a quick online course or watching tutorials to boost your confidence.
✨Tip Number 3
Prepare for the interview by practising common questions related to reactive property maintenance. Think about scenarios you've faced in your previous roles and how you handled them. This will help you showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in the role and the company culture.
We think you need these skills to ace Maintenance Helpdesk Coordinator in Halesowen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Maintenance Helpdesk Coordinator role. Highlight your facilities management and helpdesk experience, especially any work with CAFM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting vulnerable people and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills:Since this role involves technical support and maintenance requests, be sure to mention your experience with Microsoft Excel and any relevant technical knowledge. We’re keen to see how you can contribute to our operations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Keys Children
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Track Plan. Be ready to discuss how you've used similar systems in the past and how you can manage maintenance requests efficiently.
✨Showcase Your Helpdesk Experience
Highlight your helpdesk experience during the interview. Prepare examples of how you've handled high volumes of requests and maintained a professional response, especially when dealing with vulnerable people.
✨Understand Compliance and Safety
Familiarise yourself with statutory environmental requirements and safety regulations like asbestos and fire safety. Being able to discuss these topics will show that you’re serious about compliance and safety in property maintenance.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewer. This could be about their approach to facilities management or how they support ongoing training and development. It shows you're genuinely interested in the role and the company.
