At a Glance
- Tasks: Provide top-notch admin support and outstanding customer service to our Adults Day Service team.
- Company: Join a compassionate organisation dedicated to supporting individuals with diverse needs.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to travel and collaborate across various teams.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong Microsoft Office skills and a passion for excellent customer service.
The predicted salary is between 24000 - 28000 £ per year.
We currently have an exciting opportunity for a Business Support Officer to join our Adults Day Service team in Gloucester. You will be supporting our team with a high standard of administrative assistance and outstanding customer service. Keys Group and Accomplish provide support to individuals with Learning Disabilities, Mental Health Needs, Autism and Acquired Brain Injuries within homes and communities across the UK. At the Gloucester offices, we are dedicated to providing a person-focused, individualised, and inclusive range of diverse activities that promote the health and well-being of every adult who attends.
Responsibilities:
- Provide a high standard of administrative assistance and support across the service.
- Manage e-mail, telephone and post; screen and re-direct as required, using own initiative to alert important issues as they arise.
- Support the registered care managers/service managers in all aspects of the running of their service.
- Facilitate best practices in recruitment and retention, supporting and empowering line managers in administrative processes such as compliance maintenance, absence management, training scheduling, annual leave, and sickness absence.
- Ensure internal procedures run smoothly while liaising with internal HR consultants for complex or compliance-related matters.
- Maintain accurate records with integrity and appropriate control of data, analyse and report to the Leadership Team in a timely manner.
- Communicate instructions or requests to various individuals and/or departments, obtaining information as required.
- Coordination and planning of scheduled care reviews, MDT’s and in-house meetings.
- Prioritise their workload to ensure that key duties are completed in order to support the work of the service.
- Manage and maintain stock levels and ordering supplies.
- Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
- Inputting and running reports of hours delivered by the service.
- Undertake any further duties determined as reasonable and necessary in the fulfilment of the role.
- Greet families, causes and external visitors, ensuring a positive and welcoming experience.
Requirements:
- Willing to travel to other offices when required.
- Excellent understanding of all Microsoft Office programs (Excel, Word, Office).
- Knowledge of systems Nourish, RADAR and Tribepad desirable.
- Outstanding Customer Service, ensuring the people we support are at the heart of everything we do.
- Must be able to analyse and manipulate large data sources and produce reports as required.
Business Support Officer in Gloucester employer: Keys Children
At Keys Group and Accomplish, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Gloucester. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that every team member can thrive while making a meaningful impact on the lives of individuals with learning disabilities and mental health needs. Join us to be part of a dedicated team that values outstanding customer service and promotes well-being within our community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Keys Children. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Keys Children before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Officer in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Keys Children:Your cover letter is your chance to shine! Tell us why you want to work at Keys Children specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Keys Children!
How to prepare for a job interview at Keys Children
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
