Deputy Care Manager - Stoke-On-Trent

Working Hours: 37.5

Location: Stoke-on-Trent

Job Category: Care and Support

Region: West Midlands

Business Area: Supported Living

JOB ROLE: Deputy Care Manager

LOCATION: Stoke-On-Trent

REQUIREMENTS: Must be qualified to a minimum of level 3 and have good experience of supported living. Elm House specialises in supporting adults with Learning Disabilities and Autism. We offer person-centred support from a dedicated staff team trained to meet individual needs. Our focus is on fostering independence and helping each person achieve their own goals and aspirations.

Elm House provides a welcoming environment tailored to diverse needs, featuring five bedrooms, three ensuites, and thoughtfully designed living spaces for comfort and privacy. The people we support can socialise in the spacious lounge or find tranquility in the conservatory for quiet reflection. Conveniently situated in the charming town of St Neots, Elm House offers the people we support easy access to a wealth of amenities and attractions.

Key Responsibilities:

• Support the Care Home Manager in the overall management of the facility, including staff management, resident care, and administrative tasks.
• Assist in the recruitment, training, and supervision of care staff, ensuring compliance with regulatory standards and best practices.
• Oversee the assessment, care planning, and implementation of care plans for residents, ensuring their individual needs and preferences are met.
• Monitor and evaluate the quality of care provided, identifying areas for improvement and implementing necessary changes.
• Maintain accurate and up-to-date records, including resident files, staff rosters, and financial documents.
• Act as a point of contact for residents, families, and external stakeholders, addressing any concerns or inquiries promptly and professionally.
• Ensure compliance with relevant legislation, regulations, and company policies, promoting a safe and supportive environment for residents and staff.
• Participate in regular meetings and training sessions, contributing to the continuous professional development of the team.

What we’re looking for:

• Proven experience as a Deputy Manager (or a strong leadership role within supported living, care, or a similar setting).
• A relevant qualification in health or social care (e.g., NVQ Level 3, Diploma in Health and Social Care).
• Strong leadership skills with the ability to work collaboratively with others.
• Experience managing, motivating, and supporting staff teams.
• A commitment to delivering high standards of person-centred care.
• Good knowledge of CQC regulations and best practice.

Benefits:

• Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays.
• Your Enhanced DBS check is fully covered by Keys Group, along with any required renewals.
• We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.
• At Keys Group, we pride ourselves on fair and competitive pay.
• Access to discounts at High Street retailers, days out, gifts, holidays, and more via a Blue Light card.
• Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation.
• We care about your well-being and offer an Employee Assistance Program.
• Your hub for wellbeing, engagement, and discounts.
• Save for your retirement with a matched contribution of up to 3% from Keys Group.
• Long Service Awards to recognise your contributions.
• Cycle to Work Scheme to save on a brand-new bike and accessories.
• Begin your journey with a paid-for comprehensive onboarding.

About Keys Group: Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, Keys, and Peak. We are proud to have signed the Armed Forces Covenant, committing to welcoming service personnel, veterans, and military families into the group.