On behalf of our client, a prestigious global Luxury Homewear Brand renowned for its exceptional craftsmanship and timeless design, we are currently searching for a high-caliber Concession Manager to lead their flagship space inside Harrods, London .
This is a key role for a motivated retail professional with strong commercial acumen, good team leadership skills, and a passion for delivering exceptional customer experience within high-end department stores.
Key Responsibilities
- Commercial Leadership: Accountable for the overall P&L, sales targets, and KPIs of the concession. Develop and execute strategic plans to drive revenue, maximize product yield, and capitalize on peak business periods. Reporting directly to the City Director , you will provide regular updates on sales metrics and strategic initiatives
- Team Management & Development: Directly manage, mentor, and coach a team of 2 Client Advisors
- Luxury Clienteling & CRM: Build and maintain long-lasting relationships with High-Net-Worth Individuals (HNWIs) and VIP clients. Leverage CRM tools to drive brand loyalty and repeat business
- Operational & Stakeholder Excellence: Act as the main liaison between the Brand Head Office and Harrods store management. Ensure full compliance with both store policies and brand visual merchandising (VM) guidelines
- Stock & Inventory Control: Oversee inventory levels, shrink control, stock replenishment, and seasonal collection rollouts
Ideal Candidate Profile
- Proven Experience: Management experience within the Luxury Retail sector (Homewear, Fine Interiors, Fashion, Fine Jewelry, or Accessories)
- Concession/Department Store Background: Prior management experience within Harrods is strongly preferred. Candidates with strong concession experience from other top-tier luxury department stores (e.g., Selfridges, Liberty, Harvey Nichols) will also be considered
- Commercial & Analytical Mindset: In-depth understanding of retail metrics, stock management, inventory control, and profit optimization
- Leadership & People Skills: Strong ability to inspire, motivate, and develop retail teams in a high-touch, fast-paced environment
- Client Engagement: Exceptional interpersonal and communication skills in English. Proven ability to connect seamlessly with global high-net-worth clients (additional languages such as Arabic or Mandarin are an advantage)
What the Role Offers
- Base salary up to £50,000 per annum (dependent on experience)
- Performance-driven MBO (Management by Objectives) Bonus
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Concession Manager in London employer: KeyPartners
As an international consulting firm, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture in London. With a strong focus on employee growth, we offer comprehensive benefits including private medical insurance and a performance-based bonus, alongside opportunities to shape the people strategy of a growing business. Join us to make a meaningful impact while enjoying a Great Place to Work® certified environment.
