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- Tasks: Lead a team to deliver high-quality patient care and drive service excellence.
- Company: Join Secure Care UK, a leader in secure patient transport and healthcare logistics.
- Benefits: Enjoy competitive pay, management training, health plans, and flexible working options.
- Other info: Be part of an inclusive team culture that values diversity and personal growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in leadership and healthcare, with strong communication and problem-solving skills.
The predicted salary is between 30884 - 34600 £ per year.
If you’re an experienced people leader with a passion for high standards in healthcare and operational excellence, this is your opportunity to make a meaningful impact in a key management role. We’re looking for a dedicated Excellence Manager to support the delivery of high-quality patient transition care, drive service excellence, and help lead our Keynsham team. This role is vital to maintaining regulatory compliance, championing our company values, and motivating a team that truly makes a difference.
What You’ll Be Doing
- Be an ambassador for quality patient care, integrity, and professionalism.
- Monitor and maintain high standards of health & safety and care delivery.
- Support and coach staff, nurture a learning culture, and promote continual improvement.
- Lead performance reviews, disciplinary meetings, and development planning.
- Ensure adherence to policies, procedures, and company values across the board.
- Oversee rota management and crew productivity, maintaining high levels of care and efficiency.
- Act as vehicle custodian and ensure all vehicle standards and stock levels are maintained.
- Collaborate with internal teams, regulatory bodies, and external partners.
- Respond positively to change and support new company initiatives.
- Provide on-call management support and work across multiple sites if needed.
- Be the "go to" contact for logistics, team communication, and operational updates.
- Lead recruitment, induction, and team development processes.
- Take ownership of KPIs and business objectives.
What We’re Looking For
- Effective leadership and people management experience.
- Experience within the healthcare sector and professional driving.
- Ability to use initiative, stay calm under pressure, and solve problems.
- Strong attention to detail and resource management.
- Resilience, adaptability, and a positive approach to change.
- Professional communication skills and a coaching mindset.
- Commitment to personal development and continual learning.
- Confidence in enforcing high standards and representing the company brand.
- A full UK manual driving licence.
- Willingness to travel across sites and participate in out-of-hours support.
What Success Looks Like
- Drive a positive team culture and continuous improvement.
- Lead best practices across sites and plan for team growth and succession.
- Demonstrate commercial awareness and readiness for the next leadership level.
- Uphold and protect the reputation of the SCUK brand.
Who We Are
Secure Care UK is a national leader in secure patient transport, mental health support, and healthcare logistics. Our mission is to provide safe, respectful, and person-centred services that put the patient first—every time. We are proud to be the UK’s only secure transport provider working to Restraint Reduction Network (RRN) standards.
What We Offer
- Full management training and ongoing development.
- Pension scheme & cycle-to-work programme.
- Health Care Cash Plan (after 6 months).
- Blue Light Card eligibility.
- Refer-a-friend bonuses.
- Wagestream – on-demand pay access.
- Monthly awards & employee recognition.
- Paid overtime and enhanced rates for certain duties.
- Supportive, inclusive team culture.
Equal Opportunities
Secure Care UK is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment for all. Applications are welcome from all backgrounds, in line with the Equality Act 2010.
Please Note
Due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £22 p/h, with enhanced pay (£1.20 p/h) for work involving Place of Safety and Bed Watch. Additional shift enhancements of £1.75 p/h may apply for call-ins or extra shifts.
If you’re ready to lead with integrity and elevate standards of care and operations in Keynsham, apply now and begin a fulfilling career with Secure Care UK.
Excellence Manager employer: Keynsham Base
Contact Detail:
Keynsham Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Excellence Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Secure Care UK. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company values and recent initiatives. Show us how your leadership style aligns with our mission of providing high-quality patient care. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past experiences that demonstrate your ability to lead and improve team performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Excellence Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for high standards in healthcare shine through. We want to see how you can make a meaningful impact as an Excellence Manager, so share your experiences and what drives you!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your leadership experience and any relevant achievements in the healthcare sector. We love seeing how you've made a difference in previous roles, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Secure Care UK!
How to prepare for a job interview at Keynsham Base
✨Know Your Stuff
Make sure you understand the role of an Excellence Manager inside out. Familiarise yourself with the key responsibilities, like maintaining high standards of care and leading performance reviews. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your ability to motivate others and drive service excellence, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Adaptability
The healthcare sector can be unpredictable, so be ready to discuss how you've handled change in the past. Share specific instances where you've stayed calm under pressure and adapted to new challenges. This will demonstrate your resilience and readiness for the dynamic nature of the job.
✨Align with Company Values
Research Secure Care UK's mission and values, and think about how they resonate with your own beliefs. Be prepared to discuss how you can embody these values in your role as an Excellence Manager. Showing that you align with their commitment to quality patient care will set you apart from other candidates.