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- Tasks: Lead a team to deliver high-quality patient care and drive service excellence.
- Company: Join Secure Care UK, a leader in secure patient transport and healthcare logistics.
- Benefits: Enjoy competitive pay, management training, health plans, and flexible working.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in leadership and healthcare, with a full UK driving licence.
- Other info: Be part of an inclusive team culture that values diversity and personal growth.
The predicted salary is between 30884 - 34600 £ per year.
If you’re an experienced people leader with a passion for high standards in healthcare and operational excellence, this is your opportunity to make a meaningful impact in a key management role. We’re looking for a dedicated Excellence Manager to support the delivery of high-quality patient transition care, drive service excellence, and help lead our Keynsham team. This role is vital to maintaining regulatory compliance, championing our company values, and motivating a team that truly makes a difference.
What You’ll Be Doing
- Be an ambassador for quality patient care, integrity, and professionalism.
- Monitor and maintain high standards of health & safety and care delivery.
- Support and coach staff, nurture a learning culture, and promote continual improvement.
- Lead performance reviews, disciplinary meetings, and development planning.
- Ensure adherence to policies, procedures, and company values across the board.
- Oversee rota management and crew productivity, maintaining high levels of care and efficiency.
- Act as vehicle custodian and ensure all vehicle standards and stock levels are maintained.
- Collaborate with internal teams, regulatory bodies, and external partners.
- Respond positively to change and support new company initiatives.
- Provide on-call management support and work across multiple sites if needed.
- Be the "go to" contact for logistics, team communication, and operational updates.
- Lead recruitment, induction, and team development processes.
- Take ownership of KPIs and business objectives.
What We’re Looking For
- Effective leadership and people management experience.
- Experience within the healthcare sector and professional driving.
- Ability to use initiative, stay calm under pressure, and solve problems.
- Strong attention to detail and resource management.
- Resilience, adaptability, and a positive approach to change.
- Professional communication skills and a coaching mindset.
- Commitment to personal development and continual learning.
- Confidence in enforcing high standards and representing the company brand.
- A full UK manual driving licence.
- Willingness to travel across sites and participate in out-of-hours support.
What Success Looks Like
- Drive a positive team culture and continuous improvement.
- Lead best practices across sites and plan for team growth and succession.
- Demonstrate commercial awareness and readiness for the next leadership level.
- Uphold and protect the reputation of the SCUK brand.
Who We Are
Secure Care UK is a national leader in secure patient transport, mental health support, and healthcare logistics. Our mission is to provide safe, respectful, and person-centred services that put the patient first—every time. We are proud to be the UK’s only secure transport provider working to Restraint Reduction Network (RRN) standards.
What We Offer
- Full management training and ongoing development.
- Pension scheme & cycle-to-work programme.
- Health Care Cash Plan (after 6 months).
- Blue Light Card eligibility.
- Refer-a-friend bonuses.
- Wagestream – on-demand pay access.
- Monthly awards & employee recognition.
- Paid overtime and enhanced rates for certain duties.
- Supportive, inclusive team culture.
Equal Opportunities
Secure Care UK is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment for all. Applications are welcome from all backgrounds, in line with the Equality Act 2010.
Please Note
Due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £22 p/h, with enhanced pay (£1.20 p/h) for work involving Place of Safety and Bed Watch. Additional shift enhancements of £1.75 p/h may apply for call-ins or extra shifts.
If you’re ready to lead with integrity and elevate standards of care and operations in Keynsham, apply now and begin a fulfilling career with Secure Care UK.
Excellence Manager in Bristol employer: Keynsham Base
Contact Detail:
Keynsham Base Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Excellence Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for an Excellence Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Make sure you can articulate how your leadership style aligns with their mission of providing high-quality patient care. Show them you're not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on demonstrating your experience in people management and operational excellence, as these are key for the Excellence Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Secure Care UK team and making a difference in patient care.
We think you need these skills to ace Excellence Manager in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in healthcare and leadership. We want to see how your skills align with the Excellence Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for high standards in patient care shine through! We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you in this field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Secure Care UK!
How to prepare for a job interview at Keynsham Base
✨Know Your Stuff
Before the interview, dive deep into Secure Care UK's mission and values. Understand their commitment to high-quality patient care and how you can embody that as an Excellence Manager. Be ready to discuss how your past experiences align with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the healthcare sector. Highlight specific situations where you motivated staff, managed performance reviews, or implemented improvements. This will demonstrate your capability to drive a positive team culture.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to adapt quickly or enforce high standards. Practising these responses will help you stay calm and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.