At a Glance
- Tasks: Keep our locker network running and support daily operations across London.
- Company: Join KeyNest, an award-winning travel-tech company with a vibrant team.
- Benefits: Full-time role in central London with a competitive salary and dynamic work environment.
- Other info: Collaborate with an international team and grow your career in a supportive environment.
- Why this job: Make a real impact while working hands-on in a fast-paced, varied role.
- Qualifications: Practical skills, outgoing personality, and strong organisational abilities required.
The predicted salary is between 23400 - 28600 £ per year.
KeyNest is an award-winning travel-tech company (~60 people, offices in London and Paris, most of us remote). We're best known for our Airbnb key-holding service: a network of local shops and smart lockers where hosts and property managers store keys so guests, cleaners and contractors can collect them 24/7. We operate across +15 countries and have checked in over 2,000,000 guests.
The role is based full-time in our London office (SW8 5EL) and reports to the Operations Manager UK. You're the hands-on engine of our UK operations. This role has two equally important sides: keeping our physical locker network running and growing, and supporting our daily operations. No two days look the same!
Tasks
- Assemble and set up lockers in the office and diagnose hardware faults (locks, screens, connectivity, power).
- Install, service and repair KeyNest lockers on-site, travelling across London by public transport (expensed) to wherever a locker needs fixing, often at short notice.
- Handle, lift and transport locker units and stock: this is a physically demanding role (units weigh ~35kg, moved as a two-person lift; ~24kg handled solo during installs).
- Own supplies and logistics end to end: track inventory, coordinate and make sure daily shipments go out on time.
- Scout and sign up new shops as KeyNest Points, in person across London.
- Be the first point of contact for partner stores: handle routine conversations and negotiations, resolve day-to-day friction, and elevate complex deals to the Operations Manager UK.
- Support national partner accounts, respond to requests and send tracking files.
- Give day-to-day technical support to our remote support team on issues they escalated to you.
- Manage day-to-day supplies to all our network of stores, with or without a locker.
Requirements
- You need to be good with your hands and good with people; this role won’t suit someone who’s only one or the other.
- Practical and technically confident: comfortable with tools, assembling and repairing hardware, and physical work including regular lifting (~24–35kg).
- Outgoing and persuasive: at ease walking into a shop, building rapport with owners and closing a partnership.
- Highly organised and reliable: able to run field work, logistics and partner admin without dropping any of them.
- Calm and adaptable when the day changes at short notice.
- Native-level English essential; a second language is a plus.
- Comfortable travelling across London daily on public transport; a driving licence is a plus.
- Right to work in the UK.
This is a Full-time, permanent position, Monday–Friday 9:00–18:00 (1h break).
Benefits
- Office- and field-based in central London (SW8 5EL), this is not a remote role.
- A varied, high-impact role working closely with the Operations Manager UK, Global Head of Operations, the Country Manager UK and the founders.
- Daily collaboration with an international team.
Junior Ops associate UK in London employer: KeyNest
KeyNest is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, we offer hands-on training and opportunities to develop your skills while working closely with our supportive team. Enjoy the unique advantage of being part of a travel-tech company that values innovation and teamwork, all while making a tangible impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Ops associate UK in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like KeyNest and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at KeyNest!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like KeyNest keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Junior Ops associate UK in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to KeyNest:This is your chance to really connect with the team at KeyNest. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at KeyNest
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with KeyNest.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show KeyNest that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at KeyNest. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
