At a Glance
- Tasks: Support tenants during roofing works and ensure clear communication.
- Company: Join a dedicated team focused on improving local authority properties.
- Benefits: Temporary-to-permanent role with job security and growth potential.
- Other info: Opportunity to work on a long-term project with a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in tenant liaison or social housing is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Tenant Liaison Officer to support a long-term roofing contract in Mansfield. The project will involve roof replacement and repair works across occupied local authority properties. The successful candidate will be responsible for supporting tenants throughout the works, keeping residents informed, handling queries and ensuring communication between tenants and the site team is clear and professional. This is a 3-year contract with a genuine temporary-to-permanent opportunity for the right person.
Duties will include:
- Acting as the main point of contact for tenants during the works
- Keeping residents updated on planned roofing works
- Arranging access and supporting appointment scheduling
- Handling tenant queries, concerns and complaints professionally
- Issuing letters, notices and project updates
- Maintaining accurate records and admin logs
- Working closely with the Site Manager and project team
- Supporting smooth communication between residents, client and contractor
Requirements:
- Previous Tenant Liaison Officer, Resident Liaison Officer or similar experience
- Experience working in social housing, planned maintenance or occupied property works
- Strong communication and people skills
Liaison Officer in Mansfield employer: Keyman Personnel
As a Tenant Liaison Officer in Mansfield, you will join a supportive and dynamic team dedicated to enhancing the living conditions of local residents. Our company prioritises employee growth through ongoing training and development opportunities, fostering a collaborative work culture that values clear communication and professionalism. With a commitment to making a positive impact in the community, we offer a meaningful role where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Officer in Mansfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Keyman Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Keyman Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Liaison Officer in Mansfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Keyman Personnel.
How to prepare for a job interview at Keyman Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Keyman Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Keyman Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
