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- Tasks: Support communications for a highways maintenance contract and engage with the public.
- Company: Join a dynamic team focused on improving public services in Suffolk.
- Benefits: Flexible 20-hour work week, great experience, and a chance to shape public perception.
- Why this job: Make a real difference in community communication and enhance public engagement.
- Qualifications: Experience in public-facing roles and strong communication skills required.
- Other info: Opportunity for creativity and professional growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting for a Communications Assistant to support a long-term highways maintenance and improvement contract based in Suffolk. This is a 20 hour a week role, preferably over 5 days but can do over 3 days if needed. This is an excellent opportunity to join a newly established contract and play a key role in shaping how the service communicates with the public and stakeholders.
Working closely with internal teams and external stakeholders, you will support the delivery of clear, timely, and effective communications while helping to improve public perception of the highways service.
The Role
Reporting to the Communications Manager, you will work across the contract supporting both proactive and reactive communications. You will act as a key point of contact for public enquiries and complaints, while also supporting internal and external communication that promote engagement, transparency, and continuous improvement.
Key Responsibilities
- Receive, record, and respond to enquiries from members of the public and other stakeholders relating to highway network activities.
- Support the Communications Manager with social value and communication‐related projects as required.
- Monitor customer feedback to identify trends and opportunities for service improvement.
- Receive, record, and respond to complaints in line with the client's complaints policy.
- Provide communication support to operational teams to ensure programmes of work are clearly communicated.
- Assist with delivering internal and external communications across the contract.
- Support internal campaigns that promote innovation and encourage workforce engagement.
- Assist with the delivery and continuous improvement of the Stakeholder Management Plan and Communications Plan.
- Support initiatives designed to improve customer service and public perception of the highways service.
Requirements
- Experience working successfully in a public‐facing role.
- Proven ability to manage complaints with empathy, professionalism, and a practical approach to resolution.
- Strong influencing and stakeholder engagement skills.
- Ability to deliver against agreed action plans and improvement programmes.
- Understanding of highway maintenance or infrastructure services is desirable.
The Right Person for the Role
- Comfortable engaging directly with local councillors, stakeholders, and members of the public.
- Passionate about delivering high‐quality customer service.
- Excellent written and verbal communication skills.
- Forward‐thinking with strong planning and organisational ability.
- Creative and proactive, with the ability to generate realistic and sustainable ideas.
If interested apply now and contact Luke Thompson for more information.
Communications Assistant in Ipswich employer: Keyman Personnel
Contact Detail:
Keyman Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Assistant in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their communication style and think about how you can contribute to improving public perception of their services. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice your communication skills! Whether it's handling public enquiries or responding to complaints, being articulate and empathetic is key. Role-play with a friend or record yourself to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the highways service.
We think you need these skills to ace Communications Assistant in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Assistant role. Highlight your experience in public-facing roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t hold back! Use clear and concise language in your application. We’re looking for excellent written skills, so make sure your application reflects that. Remember, first impressions count!
Demonstrate Your Problem-Solving Ability: We love candidates who can handle complaints with empathy and professionalism. Share examples in your application where you've successfully managed public enquiries or resolved issues. This will show us you’re the right fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Keyman Personnel
✨Know Your Stuff
Make sure you understand the role of a Communications Assistant and the specifics of highways maintenance. Brush up on relevant terminology and recent projects in Suffolk. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since this role is all about communication, be prepared to demonstrate your skills. Think of examples where you've successfully managed public enquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Highlight your experience in engaging with various stakeholders. Be ready to discuss how you’ve built relationships in previous roles. This could include local councillors or community members, so have some anecdotes ready that showcase your influencing skills.
✨Be Proactive and Creative
The job requires a forward-thinking approach, so come prepared with ideas on how to improve public perception of the highways service. Think about innovative communication strategies or campaigns you could suggest during the interview to demonstrate your proactive mindset.
