HVAC Service Manager in Aylesbury

Service Manager – HVAC (Commercial)An established and highly regarded HVAC contractor is seeking an experienced Service Manager to oversee service and maintenance operations across a defined regional patch. The business operates nationally, supporting a strong commercial client base including restaurants, hotels, leisure facilities, alongside contracts within healthcare, education and industrial environments.

With regional offices across the UK and a workforce of over 130 employees, the company delivers installation, planned maintenance, reactive service and repair across a wide range of HVAC systems, including air conditioning, chillers, AHUs, ventilation and commercial heating plant. Annual turnover exceeds £20m.

The business operates under an Employee‐Owned Trust (EOT) model, meaning employees collectively benefit from the company\’s success and have a genuine voice in how the business is run. Profit‐sharing and long‐term stability are key benefits of this structure.

The Role – Service ManagerThe Service Manager will take full ownership of service delivery and maintenance contracts within their region, with responsibility for a P&L of approximately £1.3m.

Key responsibilities include:

Managing and developing a team of mobile HVAC engineers to ensure high service standards, productivity and compliance

Overseeing planned and reactive maintenance contracts, ensuring SLA and client expectations are consistently met

Acting as the senior point of contact for key clients, building strong relationships and supporting contract renewals and additional works

Monitoring financial performance, including revenue, margins, costs and budgets

Driving continuous improvement across service delivery, engineer performance and customer satisfaction

Supporting growth through remedial works, variations and service‐led opportunities

This is a hands‐on management role requiring both commercial awareness and strong technical credibility.

Candidate Requirements

Proven experience in a Service Manager (or equivalent service‐focused leadership) role within HVAC or building services

Strong technical background in HVAC systems, including heating, cooling, wet systems and plant rooms

Confident engaging in technical and commercial discussions with clients regarding service schedules, compliance and remedial works

Demonstrable experience managing engineers, workloads and performance

Solid understanding of service contracts, customer service and client retention

Commercially astute with experience managing budgets, costs and P&L

Motivated, stable and committed, with a desire to grow responsibility over time

Salary & Benefits

Basic salary: £55,000 – £65,000 (dependent on experience)

Car allowance: circa £5,000 per annum

Annual bonus linked to profitability, service performance, compliance and engineer development

Employee‐Owned Trust profit share, increasing with length of service

Pension scheme

Further benefits to be discussed at interview stage

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