At a Glance
- Tasks: Lead operational performance and strategic transformation in a dynamic tech environment.
- Company: Join Keyloop, a trailblazer in automotive technology and digital transformation.
- Benefits: Competitive pay, inclusive culture, career growth opportunities, and AI tools to enhance productivity.
- Other info: No formal qualifications required; we value experience and potential.
- Why this job: Be a change agent driving innovation and efficiency in the automotive industry.
- Qualifications: 12+ years in operations with a focus on SaaS or enterprise software.
The predicted salary is between 80000 - 100000 £ per year.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that enhances the selling and buying experience. We use cutting-edge technology to link our clients’ systems, departments and sites, providing an open technology platform that shapes the industry for the future. Our data-driven approach helps clients become more efficient, increase profitability, and deliver exceptional customer experiences.
Role Purpose
The PS Operations Director is the CDO's execution partner on both operational performance and strategic transformation. This senior role is responsible for running the operational engine of the PS organisation while driving the Services 2.0 change agenda, transforming PS from a cost centre to a growth engine.
Key Responsibilities
- CDO Execution Partner: Operations & Strategy
- Translate strategic priorities into operational plans and own delivery against them.
- Lead the Services 2.0 transformation programme, coordinating workstream owners and tracking milestones.
- Prepare CDO-level content for board, investor, and executive audiences.
- Financial Performance & Commercial Discipline
- Own PS financial reporting in partnership with the PS Finance Business Partner.
- Drive commercial governance across PS.
- Lead PS budget planning and reforecasting cycles.
- Workforce Strategy & Delivery Centre Execution
- Own Keyloop's PS workforce distribution strategy.
- Manage the headcount plan and build GDC capabilities across PS functions.
- Productised Services Operationalisation
- Implement Keyloop's productised services portfolio.
- Define and maintain the services catalogue and standard rate card.
- PS Transformation Agenda
- Execute Keyloop's Services 2.0 transformation roadmap.
- Drive the AI and automation agenda within PS.
- Operational Infrastructure & Reporting
- Own the PS operational cadence and KPI framework.
- Build and maintain PS reporting infrastructure.
- Cross-Functional Engagement & Stakeholder Management
- Act as the PS interface with Finance, Sales, Product, and Customer Success.
- Represent PS operational performance to the CDO, CEO, and board.
Skills, Knowledge & Experience
- Essential
- Senior operational leadership experience in Professional Services within a SaaS or enterprise software environment.
- Proven track record running large-scale PS operations.
- Experience leading major transformation programmes.
- Strong commercial acumen and data-driven decision-making.
- Executive-level communication skills.
- Desirable
- Knowledge of the automotive dealer or vehicle retail industry.
- Experience in a PE-backed, high-growth SaaS environment.
- Familiarity with AI and automation tooling in a PS delivery context.
Qualifications
- Education: Bachelor's degree in Business, Operations, Technology, or equivalent.
- Experience: 12+ years in PS operations, transformation, or senior operational leadership roles.
What 'Great' Looks Like in This Role
The CDO has timely access to the right information, ensuring smooth operation of the PS engine. The transformation roadmap progresses without stalls, and commercial discipline is evident across PS.
Why join us?
We’re on a journey to become market leaders, offering incredible opportunities for collaboration and learning. Join Keyloop and progress your career in an inclusive environment that values diversity and rewards performance.
PS Operations Director employer: Keyloop
Keyloop is an exceptional employer that champions innovation and inclusivity, making it a fantastic place for professionals looking to thrive in the technology sector. With a commitment to employee growth through training and collaboration with industry experts, Keyloop fosters a supportive work culture that values performance and diversity. Join us in shaping the future of automotive technology while enjoying competitive rewards and a dynamic work environment.
