At a Glance
- Tasks: Lead operational performance and strategic transformation in a dynamic tech environment.
- Company: Join Keyloop, a trailblazer in automotive technology and digital transformation.
- Benefits: Competitive pay, inclusive culture, career growth opportunities, and AI tools to enhance productivity.
- Other info: No formal qualifications required; we value experience and potential.
- Why this job: Be a change agent driving innovation and efficiency in the automotive industry.
- Qualifications: 12+ years in operations with a focus on SaaS or enterprise software.
The predicted salary is between 80000 - 100000 £ per year.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that enhances the selling and buying experience. We use cutting-edge technology to link our clients’ systems, departments and sites, providing an open technology platform that shapes the industry for the future. Our data-driven approach helps clients become more efficient, increase profitability, and deliver exceptional customer experiences.
Role Purpose
The PS Operations Director is the CDO's execution partner on both operational performance and strategic transformation. This senior role is responsible for running the operational engine of the PS organisation while driving the Services 2.0 change agenda, transforming PS from a cost centre to a growth engine.
Key Responsibilities
- CDO Execution Partner: Operations & Strategy
- Translate strategic priorities into operational plans and own delivery against them.
- Lead the Services 2.0 transformation programme, coordinating workstream owners and tracking milestones.
- Prepare CDO-level content for board, investor, and executive audiences.
- Financial Performance & Commercial Discipline
- Own PS financial reporting in partnership with the PS Finance Business Partner.
- Drive commercial governance across PS.
- Lead PS budget planning and reforecasting cycles.
- Workforce Strategy & Delivery Centre Execution
- Own Keyloop's PS workforce distribution strategy.
- Manage the headcount plan and build GDC capabilities across PS functions.
- Productised Services Operationalisation
- Implement Keyloop's productised services portfolio.
- Define and maintain the services catalogue and standard rate card.
- PS Transformation Agenda
- Execute Keyloop's Services 2.0 transformation roadmap.
- Drive the AI and automation agenda within PS.
- Operational Infrastructure & Reporting
- Own the PS operational cadence and KPI framework.
- Build and maintain PS reporting infrastructure.
- Cross-Functional Engagement & Stakeholder Management
- Act as the PS interface with Finance, Sales, Product, and Customer Success.
- Represent PS operational performance to the CDO, CEO, and board.
Skills, Knowledge & Experience
- Essential
- Senior operational leadership experience in Professional Services within a SaaS or enterprise software environment.
- Proven track record running large-scale PS operations.
- Experience leading major transformation programmes.
- Strong commercial acumen and data-driven decision-making.
- Executive-level communication skills.
- Desirable
- Knowledge of the automotive dealer or vehicle retail industry.
- Experience in a PE-backed, high-growth SaaS environment.
- Familiarity with AI and automation tooling in a PS delivery context.
Qualifications
- Education: Bachelor's degree in Business, Operations, Technology, or equivalent.
- Experience: 12+ years in PS operations, transformation, or senior operational leadership roles.
What 'Great' Looks Like in This Role
The CDO has timely access to the right information, ensuring smooth operation of the PS engine. The transformation roadmap progresses without stalls, and commercial discipline is evident across PS.
Why join us?
We’re on a journey to become market leaders, offering incredible opportunities for collaboration and learning. Join Keyloop and progress your career in an inclusive environment that values diversity and rewards performance.
PS Operations Director employer: Keyloop
Keyloop is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about cutting-edge technology in the AI space. Located in the United Kingdom, employees benefit from a dynamic environment that encourages professional growth through continuous learning opportunities and cross-functional teamwork. With a focus on building impactful customer experiences, Keyloop offers a unique chance to contribute to transformative projects while enjoying a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land PS Operations Director
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like PS Operations Director at Keyloop!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Keyloop or be willing to refer you for that PS Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Keyloop who’s on the lookout for their next PS Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time PS Operations Director role at Keyloop!
We think you need these skills to ace PS Operations Director
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Keyloop. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Keyloop
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Keyloop. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
