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- Tasks: Support customers by troubleshooting and resolving issues with Keyloop's innovative technology.
- Company: Keyloop is transforming the automotive industry with cutting-edge technology for dealers and manufacturers.
- Benefits: Enjoy a flexible work environment, competitive pay, and opportunities for personal growth.
- Why this job: Join a diverse team, learn from industry experts, and make a real impact in digital transformation.
- Qualifications: No formal qualifications needed; experience and potential are what we value most.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Join to apply for the Layered Apps Support Analyst role at Keyloop
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Join to apply for the Layered Apps Support Analyst role at Keyloop
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of role:
Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
Our Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy.
This role requires someone who is resourceful and well organized, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
Key Duties & Responsibilities
- Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge
- Escalating a case in good time
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
- Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues
- Documenting solutions and producing written guidance on resolution steps and procedures
- Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely with management to increase the level of personal skills and competence.
- Self-Motivation & initiative to aid your investigation process and career development
- Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support
- Ensuring root cause analysis is carried out where necessary
- Identify training gaps in our knowledge media and recommend areas for improvement
- Actively contribute to case reduction initiatives
Skills / Knowledge & Experience
- Ability to efficiently plan and prioritize workload to meet deadlines
- Expertise or knowledge relating to a specified Keyloop product / module
- Investigation, analytical, problem solving and trouble shooting skills
- Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English
- Able to articulate simply complex problems or issues
- Knowledge and understanding of customer expectations
- Ability to influence and overcome objections
- Ability to interact with multiple levels of Keyloop customers and associates
Qualifications Required
- Essential
- Experience of working with customers
- ERP Application support
- Experience of supporting customers to a high level of performance, productivity and customer satisfaction
- Desirable
- Understanding of the automotive industry and specialism in one business area
- Microsoft SQL server and SQL database skills
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply .
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Software Development
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Layered Apps Support Analyst employer: Keyloop
Contact Detail:
Keyloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Layered Apps Support Analyst
✨Tip Number 1
Familiarise yourself with Keyloop's product suite and the automotive industry. Understanding their technology and how it impacts car dealers and manufacturers will help you speak confidently about their services during interviews.
✨Tip Number 2
Brush up on your problem-solving skills and be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlighting your analytical abilities will show that you're a good fit for the Support Analyst role.
✨Tip Number 3
Practice your communication skills, especially in explaining complex problems simply. Since the role requires effective communication with various stakeholders, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 4
Network with current or former Keyloop employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Layered Apps Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Layered Apps Support Analyst position at Keyloop. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your problem-solving abilities, communication skills, and any experience with ERP applications or the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to Keyloop's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Keyloop
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Layered Apps Support Analyst. Familiarise yourself with Keyloop's products and how they impact customers. This will help you articulate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved issues in previous roles. Highlight your analytical skills and how you approach troubleshooting, as this is crucial for the position.
✨Communicate Effectively
Since the role requires excellent communication skills, practice articulating complex problems simply. Be ready to demonstrate your ability to communicate with various stakeholders, from customers to management.
✨Demonstrate Your Passion for Learning
Keyloop values individuals who are proactive in acquiring knowledge. Share instances where you've taken the initiative to learn new skills or improve processes, showing your commitment to personal and professional growth.
