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- Tasks: Manage ITIL Change Management processes and ensure seamless change implementation across platforms.
- Company: Keyloop connects dealers, manufacturers, and car buyers through innovative technology for a better automotive experience.
- Benefits: Enjoy a collaborative environment, career growth opportunities, and performance-based rewards.
- Why this job: Join a forward-thinking team shaping the future of the automotive industry with cutting-edge technology.
- Qualifications: ITIL Foundation required; experience in Change Management and Agile/DevOps environments preferred.
- Other info: We celebrate diversity and promote an inclusive culture every day.
The predicted salary is between 36000 - 60000 £ per year.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to embrace digital transformation fully. How? By creating innovative technology that makes selling cars better for our customers and buying and owning cars better for them.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.Want to be part of it?
About the Role
We are looking for an experienced ITIL Change Manager with a background in Change/Release to support our Change Management operations. In this role, you will ensure seamless change/release implementation across platforms, networks & infrastructure, while also supporting project delivery.
You will work closely with operations, engineering / technical teams, customer teams, project managers and our customers to manage changes that impact vehicle software, cloud platforms, and connected services and support some of our project delivery initiatives.
Key Responsibilities
Managing Changes in the Change Management process (Infrastructure, Cloud, Engineering, IT)
Lead and oversee the end-to-end Change Management process is followed and managed in line with our audit requirements.
Manage the Change Advisory Board (CAB) and Governance Boards, ensuring risk assessments align with safety, compliance, and operational needs.
Collaborate with software development teams, DevOps, and Operations to assess and approve software releases, patches, and system upgrades.
Ensure minimal disruption to connected vehicle platforms, embedded systems, and customer-facing applications.
Communicating with Internal & External customers in relation to changes, change freezes, and general communication.
Monitor post-implementation performance, track KPIs, and drive continuous improvement in change processes.
Support project delivery, ensuring compliance with software development methodologies (Agile, DevOps) and internal frameworks.
Assist in tracking software release cycles, feature deployments, and IT service transitions.
Provide reports on change impacts, project risks, and dependencies to senior stakeholders.
Facilitate cross-functional meetings/communications between internal teams and customers as applicable.
Ensure regulatory and industry compliance (e.g., SOC, ISO) when implementing changes and releases
Key Skills & Experience
Proven experience in ITIL Change Management within an infrastructure or IT environment, ideally in the automotive or software industry.
Strong understanding of ITIL v3 or v4 frameworks.
Experience managing software release processes, cloud platforms, and IT service changes.
Background in ITIL ideally with experience in Agile or DevOps environments.
Strong stakeholder management, able to work across multiple levels across multiple functions.
Experience with Service Management tooling and/or project management tools.
Knowledge of SOC1/2 and ISO is an advantage.
Qualifications
ITIL Foundation (v3 or v4) required; ITIL Intermediate/Expert preferred.
Project Management certification (PMP, PRINCE2, or Agile/SAFe) is beneficial.
Further education in IT, Software Engineering, Business, or a related field (or equivalent experience).
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration
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ITIL Change Management Specialist employer: Keyloop
Contact Detail:
Keyloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Change Management Specialist
✨Tip Number 1
Familiarise yourself with the ITIL Change Management process and its frameworks, especially ITIL v3 and v4. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the automotive and software industries. Attend relevant meetups or webinars to connect with others who work in Change Management, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your experience with Service Management and project management tools during discussions. Being able to speak confidently about your hands-on experience with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed change processes. Highlighting specific examples of how you minimised disruptions and improved performance will resonate well with interviewers.
We think you need these skills to ace ITIL Change Management Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ITIL Change Management Specialist position. Tailor your application to highlight relevant experience in ITIL Change Management, especially within infrastructure or IT environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience with ITIL frameworks, software release processes, and stakeholder management. Use specific examples from your past roles that demonstrate your ability to manage changes effectively and support project delivery.
Showcase Your Skills: Make sure to mention any certifications you hold, such as ITIL Foundation or Project Management certifications. Highlight your familiarity with Agile or DevOps methodologies, as well as any experience with Service Management tooling or project management tools.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Discuss how your skills align with Keyloop's mission to empower car dealers and manufacturers through innovative technology.
How to prepare for a job interview at Keyloop
✨Understand ITIL Frameworks
Make sure you have a solid grasp of ITIL v3 and v4 frameworks. Be prepared to discuss how you've applied these principles in your previous roles, especially in managing change processes.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in managing relationships with various stakeholders. Be ready to provide examples of how you've effectively communicated changes and collaborated across different teams.
✨Prepare for Technical Questions
Expect questions related to software release processes, cloud platforms, and IT service changes. Brush up on your technical knowledge and be ready to discuss specific tools or methodologies you've used.
✨Demonstrate Continuous Improvement Mindset
Be prepared to talk about how you've monitored post-implementation performance and driven improvements in change processes. Share specific KPIs you've tracked and the impact of your initiatives.