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- Tasks: Lead and expand remote implementation capabilities for a dynamic tech company.
- Company: Keyloop empowers car dealers with innovative technology for digital transformation.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for career growth.
- Why this job: Join a forward-thinking team shaping the future of the automotive industry.
- Qualifications: Experience in leading remote teams and driving process change is essential.
- Other info: No academic qualifications required; we value experience and potential.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.Want to be part of it?
Purpose of the role
We are seeking an Interim Head of Remote PS Delivery to lead and expand our remote implementation capabilities from our Hyderabad hub. Your mission is to maximise the value of our Indian delivery team, accelerate the shift to remote-first software implementation, and build a consistent, scalable model that enables high-quality, cost-effective delivery at pace.
You will own the build-out, operational effectiveness, and quality assurance of our remote services, working closely with in-country delivery leaders to move suitable activities offshore. Your leadership will challenge legacy thinking by asking, \”Why can\’t we do this from India?\”—and turning that mindset into results.
Key Responsibilities
Maximise Remote Delivery Potential
- Identify and transition appropriate implementation/configuration tasks from in-country teams to the India hub.
- Collaborate with Product and Delivery teams to evolve offerings that support remote implementation.
- Drive up utilisation to 80%+ across the Hyderabad remote delivery team.
Team Leadership & Development
- Lead and grow a high-performing remote PS delivery team (FTE and partner resources).
- Oversee hiring, onboarding, training, and capability development.
- Instil a strong culture of performance, ownership, and continuous improvement.
Operational Excellence
- Build detailed playbooks and standard operating procedures to ensure repeatable, high-quality delivery.
- Establish clear KPIs and metrics for utilisation, quality, and customer satisfaction.
- Lead proactive opportunity identification – shifting from passive intake to demand-based pipeline creation.
Quality & Customer Experience
- Own delivery quality and consistency for all remote-delivered implementations.
- Monitor feedback and drive continuous improvement based on customer satisfaction scores and issue trends.
- Serve as a voice of remote delivery into product and service design improvements.
Strategic Collaboration
- Partner with country PS leaders, product managers, and customer enablement teams to align delivery models.
- Influence product and commercial strategies to enable scalable, remote-first deployments.
- Support commercial teams to articulate the value and capability of remote delivery to customers.
Key Metrics of Success
- Remote delivery utilisation at or above 80%
- Increased % of implementations delivered remotely
- Improved remote team productivity and time-to-value
- Positive customer satisfaction and delivery quality scores
- Scalable and documented delivery playbooks in place
- Increased team capability through structured training and career development
Candidate Profile
- Essential
- Proven experience in building and leading remote or offshore delivery teams in a SaaS/professional services context
- Track record of driving process change, standardisation, and remote delivery optimisation
- Strong people leader with experience developing and scaling high-performing teams
- Commercial and operational mindset with a focus on utilisation, delivery margins, and customer impact
- Experience working across functions (product, services, sales, support) to create alignment and change
- Desirable
- Experience with software implementation in the automotive or ERP/software integration space
- Exposure to working with global delivery models, including EMEA and APAC regions
- Understanding of configuration and deployment frameworks in enterprise SaaS products
Contract & Duration
- Interim contract (6–12 months) with the potential to extend or transition to permanent
- Based in Hyderabad, with occasional travel as required
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
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Interim Head of Remote Professional Services Delivery (Fixed Term Contract) employer: Keyloop
Contact Detail:
Keyloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Head of Remote Professional Services Delivery (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the latest trends in remote delivery and SaaS implementations. Understanding how to optimise remote teams and processes will show that you’re aligned with Keyloop's mission of digital transformation.
✨Tip Number 2
Network with professionals in the automotive and SaaS industries, especially those who have experience in remote team management. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led remote teams or implemented process changes in previous roles. Highlighting your achievements will demonstrate your capability to drive results at Keyloop.
✨Tip Number 4
Research Keyloop’s current offerings and think about how you can contribute to their remote implementation strategy. Being able to articulate your vision for enhancing their services will set you apart from other candidates.
We think you need these skills to ace Interim Head of Remote Professional Services Delivery (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building and leading remote delivery teams, particularly in a SaaS or professional services context. Use specific examples that demonstrate your ability to drive process change and optimise remote delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your leadership style aligns with their mission to maximise remote delivery potential and improve customer satisfaction. Be sure to mention any experience you have with cross-functional collaboration.
Showcase Relevant Achievements: When detailing your work history, focus on achievements that relate to the key responsibilities of the role. For instance, mention any successful projects where you increased team productivity or improved delivery quality scores.
Highlight Cultural Fit: Keyloop values an inclusive environment and a culture of performance and continuous improvement. Make sure to convey your commitment to these values in your application, perhaps by sharing experiences that demonstrate your ability to foster an inclusive team culture.
How to prepare for a job interview at Keyloop
✨Understand the Remote Delivery Model
Familiarise yourself with how remote delivery works, especially in a SaaS context. Be prepared to discuss your experience in leading remote teams and how you can maximise their potential, as this role heavily focuses on optimising remote implementation capabilities.
✨Showcase Leadership Skills
Highlight your experience in building and developing high-performing teams. Be ready to share specific examples of how you've instilled a culture of performance and continuous improvement in previous roles, as this is crucial for the Interim Head position.
✨Emphasise Collaboration Experience
Demonstrate your ability to work across various functions such as product, services, and sales. Prepare to discuss how you've successfully aligned different teams to achieve common goals, which is essential for driving strategic collaboration in this role.
✨Prepare for Operational Excellence Questions
Expect questions about your approach to building playbooks and standard operating procedures. Be ready to explain how you would establish KPIs and metrics for utilisation and quality, as operational excellence is a key responsibility of the role.