At a Glance
- Tasks: Help car dealers and manufacturers embrace digital transformation with innovative tech solutions.
- Company: Join Keyloop, a leader in automotive technology with a collaborative culture.
- Benefits: Competitive pay, flexible work options, and opportunities for personal growth.
- Other info: Inclusive environment that values diversity and encourages career development.
- Why this job: Be part of a team shaping the future of the automotive industry.
- Qualifications: Experience in automotive sales and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Implementation Consultant role at Keyloop.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that makes selling cars better for customers, and buying and owning cars better for theirs. We link clients’ systems, departments and sites with an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and provide a great customer experience.
Purpose of the role
To act as a source of expertise internally and for Keyloop Customers in the respective region. Develop, evolve, and retain knowledge to address delivery requirements for products such as DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that external (Keyloop customer) and internal project activities are deployed to quality and within the time-management expectations set forth by the signed order and within legal frameworks.
The role will engage with customers remotely and onsite (alongside other Keyloop teams and functions) to ensure accurate discovery, documentation, configuration, training and post go-live support in line with Keyloop deployment methodology Surestart. It will also attend product reviews to ensure ongoing skills development through maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet current and expected business needs and outcomes.
Role Responsibilities
- Standardization, efficiency, and adaptability to evolving product
- Embed and maintain a continuously evolving standard blueprint for the delivery of the products
- Embed product specifics and processes to ensure continuous readiness of the product knowledge to deliver optimally on projects
- Attend product reviews to ensure product alignment to the blueprint and required skills to deploy the product
- Provide feedback to product on field data/findings/situations
Results Accountability
- Embed high standards of performance in delivering results
- Identify product delivery problem areas and work to resolve them
- Effectively balance priorities to achieve collective business results
- Support Lead Consultant to make informed decisions based on facts and 360 perspectives
Communication
- Clear communication and knowledge sharing with internal and external parties
- Demonstrate flexible communication style for all internal and external parties
- Collaborate as an effective team player within and across departments
- Conduct/attend cross-link sessions with other teams
- Leverage formal and informal networks to accomplish objectives
- Leverage external factors to drive growth
Client Focus
- Actively seek and apply information about client needs to internal stakeholders
- Suggest processes and procedures improvements to enhance customer experience
- Assist peers and Project Manager / Project Lead in escalations/technical discussions
Outside-in Perspective
- Stay informed on external factors and trends
- Welcome the insights and networks of new associates joining Keyloop
- Adjust work style to adapt to different cultures and expectations
- Bias for growth
- Willing to take an unpopular stand to challenge the status quo
- Use logic and data to improve performance
- Embraces changes and acts as a catalyst for change
Key Performance Indicators
- Successful delivery of projects - on budget and time with quality
- Completing 95% of assignments within the set time frame
- Rework to be less than 4%
- Commercial and operational effectiveness - Billable and Productive utilization 80%
- Demonstrable internal and customer satisfaction, monitored via regular CSI / feedback
- Frequent and formalized business engagement and recommendations to drive greater adoption of Professional Services
- Provide ideas that reduce time to install / drive efficiencies for Professional Services
- Lead and drive operational excellence (through SureStart and interaction with peers and team members)
- Product knowledge through Certifications
- Time sheets updated weekly
Skills / Knowledge & Experience
- Must have experience and proven track record in Finance, CRM, Technical or ERP deployments in Consultancy and/or SME roles
- Relevant business background and have a proven track record in acting as a key point of contact / SME in product delivery
- Must have the proven ability to define and maintain standard end-to-end business processes for optimal delivery of software and in working with other teams to support the customers
- Must be process-driven with a track record of successfully handling considerable change and the ability to work under pressure
- Commercially astute, good business acumen, with strong analytical skills
- Knowledge of the Automotive industry (desirable, not essential)
- Ability to advise, persuade and influence people in a professional and effective manner
- Must demonstrate outstanding verbal and written communication skills
- Open for challenges and striving for continuous improvement, motivated and engaged in the role
- A team player who is influential and builds good working relationships across teams
- Flexibility, integrity and problem-solving skills are prerequisites to be successful in this role
Why join us?
We’re on a journey to become market leaders in our space – and with that comes incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Implementation Consultant employer: Keyloop
Keyloop is an exceptional employer that champions innovation and inclusivity, providing a dynamic work environment where employees can thrive. With a strong focus on professional development, employees are encouraged to collaborate with industry experts and explore diverse career paths while being rewarded for their performance. Located in a vibrant area, Keyloop fosters a culture of support and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the automotive technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Keyloop. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in project delivery and customer engagement. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Be ready to adapt! The automotive industry is always changing, so demonstrate your flexibility and willingness to learn. Share examples of how you've embraced change in past roles to impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Keyloop and being part of our exciting journey.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Implementation Consultant role. Highlight your experience in the automotive sales environment and any relevant skills that align with Keyloop's mission of digital transformation.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your verbal and written communication prowess. Share examples of how you've effectively collaborated with teams or clients in the past.
Highlight Problem-Solving Abilities:Keyloop values flexibility and problem-solving skills. In your application, mention specific instances where you've tackled challenges or improved processes, showing how you can contribute to operational excellence.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team!
How to prepare for a job interview at Keyloop
✨Know Your Stuff
Make sure you understand Keyloop's products and services inside out. Familiarise yourself with their technology and how it bridges the gap between dealers, manufacturers, and customers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles, especially in an automotive sales environment. Highlight your ability to identify problems and implement effective solutions, as this aligns perfectly with the responsibilities of an Implementation Consultant.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves collaborating with various teams and clients, showcasing your communication skills during the interview is crucial. Use examples to illustrate how you've successfully communicated complex ideas in the past.
✨Embrace Change
Keyloop values adaptability and a bias for growth. Be ready to discuss how you've embraced change in your previous roles and how you can contribute to driving operational excellence. Show that you're open to new ideas and willing to challenge the status quo when necessary.
