At a Glance
- Tasks: Lead product development using AI tools to enhance decision-making and delivery.
- Company: Join Keyloop, the largest global automotive tech company transforming retail experiences.
- Benefits: Enjoy hybrid work, competitive pay, private healthcare, and a learning budget.
- Other info: Dynamic team culture with clear career progression and global collaboration.
- Why this job: Shape the future of automotive retail with cutting-edge AI technology.
- Qualifications: 3+ years in product roles, strong AI tool experience, and customer-focused mindset.
Keyloop is the largest global automotive technology company. We build software that powers the end-to-end retail experience for 20,000+ dealerships and 80+ OEMs across 90+ countries. Our Fusion platform connects Demand, Supply, Ownership, and Operate domains to help dealers sell more, serve better, and run smarter.
As we scale our Engineering and Product teams in Vietnam, we’re looking for a Product Owner who combines strong product fundamentals with a passion for leveraging AI to accelerate discovery, delivery, and decision making.
As a Product Owner, you will own the team backlog for one product area within our Fusion platform. You’ll work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value. A key part of this role is using AI tools like Claude, ChatGPT, and internal LLMs to drive efficiency across the product lifecycle. You’ll be based in Ho Chi Minh City and work hybrid, 2-3 days per week from our office, collaborating with global teams across the UK, Europe, and APAC.
Experience-First & Customer Voice
- Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews.
- Use AI tools like Claude to cluster themes, summarize insights, and draft persona narratives faster.
- Represent the voice of the customer in engineering discussions, backed by data and AI‑assisted analysis of support tickets, usage data, and feedback.
- Validate requirements with end-users and present upcoming features in forums, using AI to generate clear demo scripts and FAQs.
Translate Product Strategy with AI Augmentation
- Own and manage the team backlog. Provide regular progress updates vs. roadmap to stakeholders.
- Define user personas and journey maps, using Claude to draft initial versions from research notes and refine with stakeholders. Create high‑level problem scopes and write clear Epics and Stories using INVEST principles.
- Leverage AI tools to improve acceptance criteria, edge‑case coverage, and Definition of Ready/Done.
- Collaborate with Lead Developer, Architect, and UX/UI to balance cost, time, and performance. Use AI to generate options analysis, technical spike summaries, and trade‑off docs.
Product Planning & Delivery
- Own PI and Iteration Planning for your team, aligned to short and long‑term product vision.
- Facilitate backlog refinement and estimation sessions.
- Use AI to prep agendas, summarize past velocity, and draft risks. Track estimated vs. actual development costs at Initiative, Sub‑Initiative, and Epic level.
- Manage tactical release readiness: use Claude to draft release notes, user guides, and EA/BETA communications, then validate with SMEs.
Product Expertise & AI‑Driven Insight
- Develop deep knowledge of your product’s capabilities, limitations, and integrations.
- Act as the product evangelist. Use AI to create competitive teardowns, market summaries, and internal enablement content.
- Analyze product analytics and user behavior data. Partner with Data teams and use AI to identify trends, anomalies, and feature adoption insights.
- Support priority escalations via the 911 process. Use AI to summarize logs and customer context to speed up triage.
Cross‑Functional Collaboration & Decision Making
- Build strong relationships with Engineering, UX/UI, Support, and Commercial teams.
- Make informed decisions using data, customer insight, and AI‑assisted research.
- Document rationale clearly.
- Foster an Agile mindset.
- Champion responsible AI use within the team to improve cycle time without compromising quality.
Experience & Skills
- 3+ years in Product Owner, Business Analyst, or similar Agile product roles, ideally in B2B SaaS.
- Proven experience managing a team backlog, writing user stories, and working with Scrum/Kanban/SAFe.
- Demonstrated heavy usage of AI tools like Claude, ChatGPT, or Gemini for product work: research synthesis, requirements drafting, data analysis, and stakeholder comms.
- Strong ability to translate customer needs into actionable requirements and acceptance criteria.
- Technical fluency to discuss solutions with engineers.
- Automotive retail or dealership tech experience is a plus.
Competencies
- Customer Obsession: You put the user at the center and advocate for their needs.
- AI-First Execution: You default to using AI to accelerate low‑value tasks so you can focus on judgment and strategy.
- Clarity & Storytelling: You turn complex problems into simple, prioritized work.
- Ownership: You manage priorities, risks, and delivery without waiting to be asked.
- Mindset: You iterate, learn from feedback, and adapt quickly.
Education
Bachelor’s degree in Business, Computer Science, Engineering, or related field.
Language
Fluent English required for global collaboration.
Benefits
- Hybrid working model in Ho Chi Minh City.
- Be part of a global product team shaping the future of automotive retail with AI at the core.
- Clear career track for Product Owners from IC2 to IC5, with competency‑based growth.
- Access to enterprise AI tooling and training to stay ahead.
- Learning budget, private healthcare, and competitive compensation.
- Culture that values innovation, inclusion, and real impact.
Product Owner in Eddington employer: Keyloop
Keyloop is an exceptional employer that champions innovation and inclusivity, making it a fantastic place for professionals looking to thrive in the technology sector. With a commitment to employee growth through training and collaboration with industry experts, Keyloop fosters a supportive work culture that values performance and diversity. Join us in shaping the future of automotive technology while enjoying competitive rewards and a dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in Eddington
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Keyloop!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Keyloop would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Keyloop through your school's career services!
We think you need these skills to ace Product Owner in Eddington
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at Keyloop. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Keyloop
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
