Delivery Operations Executive

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.Want to be part of it?

What is the purpose of the role?

As Delivery Operations Executive, you are responsible for providing high-level support that enables the Executive to operate effectively and focus on strategic priorities. Acting as a key liaison between the Executive and internal/external stakeholders, you ensure seamless communication, efficient time management, and well-prepared decision-making materials. You will manage day-to-day operational needs while also providing strategic input, preparing executive-level presentations, communications, and supporting the delivery of key initiatives.

Working closely with the leadership team, you will play a critical role in ensuring that the Executive’s time and focus are aligned with business priorities. You will anticipate needs, manage information flow, and proactively drive preparation for key meetings, presentations, and decisions. You will also oversee selected projects and initiatives on behalf of the Executive, ensuring timely delivery and alignment across teams.

You are highly organized, confident, and comfortable working in a fast-paced environment with shifting priorities. You possess strong business acumen, outstanding communication skills, and the ability to produce high-quality documents and presentations that shape how information is communicated at senior levels.

This role is critical to enabling the Executive to operate at their best, and requires excellent organizational, communication, and relationship management skills. You are a proactive, detail-oriented professional with a passion for delivering excellence, and the confidence to manage up, engage senior stakeholders, and drive outcomes.

The Delivery Operations Executive role requires presence, discretion, and energy, combined with strong collaboration skills and a focus on continuous improvement to ensure the Executive’s team operates at the highest level.

Key Duties & Responsibilities

Strategy & Planning

• Coordinate and track key strategic initiatives, ensuring follow-up actions are completed and aligned to overall business goals.
• Work closely with leadership teams to ensure the Executive is well-informed and prepared for all meetings, events, and decisions.
• Proactively support the Executive on prioritising engagements in line with business requirements and ensuring optimal use of time.
• Own the creation of high-impact presentations, reports, and briefing documents to support Executive communications and operational strategic reviews.
• Collaborate with internal teams (e.g., PS, HR, Finance, Marketing) to ensure seamless information flow and alignment on cross-functional initiatives.
• Develop processes to streamline administrative and operational support, ensuring the Executive’s team runs efficiently.

Results Accountability

• Ensure timely delivery of reports, presentations, and key documents required by the Executive for meetings, leadership updates, and external engagements.
• Maintain oversight of the Executive’s commitments, tracking follow-ups and ensuring deliverables are completed on time.
• Manage sensitive data and high-priority projects on behalf of the Executive, driving progress through structured planning and regular status updates.
• Track and report on Executive-level KPIs and priorities, providing analysis and insights to support decision-making.
• Maintain a continuous improvement mindset, suggesting better ways of working, both for the Executive and the broader leadership team.
• Provide clear, concise reporting and updates to the Executive and key stakeholders to ensure transparency and progress visibility.

Communication & Collaboration

• Draft high-quality internal and external communications on behalf of the Executive, ensuring tone and message alignment.
• Prepare briefing packs, background documents, and key data for all meetings to ensure the Executive is fully equipped for effective participation.
• Act as the primary gatekeeper and first point of contact for the Executive, ensuring communications are filtered, prioritised, and responded to appropriately.
• Adapt communication style to fit different audiences, cultures, and seniority levels.
• Maintain a strong awareness of the Executive’s key focus areas, identifying opportunities where additional support, research, or input would add value.
• Provide constructive feedback on processes and ways of working to continuously improve the efficiency of the Executive’s team.

Operational Excellence

• Manage team events, ensuring seamless logistics and cost-efficiency.
• Oversee expense management and budget tracking for the Executive’s team.
• Maintain accurate records, files, and documentation for easy retrieval and audit readiness.
• Establish and maintain processes for document control, meeting preparation, and follow-up actions.
• Ensure all administrative processes are executed to the highest standards, representing the Executive’s team with excellence.

Skills, Knowledge & Experience

• Proven experience in a senior-level support or Chief of Staff role supporting senior leadership.
• Expert in PowerPoint, with the ability to create high-impact, visually engaging presentations that tell a clear story.
• Highly proficient in Microsoft Office (Word, Excel, Outlook, Teams), with strong document management and data analysis skills.
• Strong business acumen, with an understanding of corporate strategy, governance, and operational processes.
• Exceptional communication skills, both written and verbal, with strong attention to detail.
• Ability to build strong, trust-based relationships across senior leadership and cross-functional teams.
• Highly organised, with the ability to manage multiple priorities under pressure.
• Discretion and professionalism in handling confidential information.
• A proactive mindset, with the confidence to anticipate needs, solve problems, and work autonomously.
• Previous experience working in fast-paced, high-growth environments is desirable.
• Knowledge of the Automotive industry (desirable, not essential)
• Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.
• Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

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