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- Tasks: Drive customer success and retention through effective onboarding and relationship management.
- Company: Join Keyloop, a leader in innovative automotive technology.
- Benefits: Competitive pay, inclusive culture, and opportunities for career growth.
- Why this job: Be part of a transformative journey in the automotive industry with cutting-edge technology.
- Qualifications: 3+ years in Customer Success Management, strong communication skills, and a passion for customer advocacy.
- Other info: No academic qualifications required; we value experience and potential.
The predicted salary is between 36000 - 60000 £ per year.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites, providing an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
Aligned specifically with the AIME product, Motortech AI’s Customer Success Management team is dedicated to successful onboarding, driving customer retention and maximising value through effective performance reviews & aiding clients achieve their business objectives. Our goal is to ensure every customer becomes a passionate, long-term advocate for Keyloop — measured through high retention, strong satisfaction (NPS), and sustained revenue growth.
The Customer Success Manager will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved. This person will have exceptional customer relationship, problem solving and upselling skills.
Duties & Responsibilities:
- Champion customer success across assigned accounts to drive successful onboarding, renewal and long-term loyalty to Keyloop.
- Deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business challenges and opportunities.
- Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer.
- Work closely with the Sales organizations to develop growth and retention plans.
- Foster strong customer relationships to enhance adoption, ensure retention and increase overall customer satisfaction.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Advocate for customer needs/issues cross-departmentally to ensure a seamless experience.
- Represent the customer voice for Motortech AI across all areas of Keyloop.
- Liaise with the wider Keyloop Customer Success teams where client onboarding is across multiple product streams.
- Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and additional products and/or services.
- Travel to customer sites as required. May be called upon during off-hours to become actively involved in resolving a customer issue.
- Prepare and present key business issues to senior management to provide and obtain information and to build consensus regarding project direction.
- Take ownership of showcasing business & product performance metrics & KPIs – always being transparent on areas of improvement & opportunities for digital evolution whilst driving positive outcomes for our customers.
- Accountable for Customer Success Plans & ownership of all associated goals.
The success metrics in this role will include timely onboarding progression, customer satisfaction (NPS), revenue attrition rates, and product & feature adoption.
Skills Required:
- 3+ Years Customer Success Management experience.
- CSM Experience for a Cloud Based Enterprise Software solution is a plus.
- Ability to work independently and in a strong team environment.
- Ability to maintain excellent colleague and peer relationships.
- Excellent communication, presentation and negotiation skills.
- Ability to quickly grasp and distinctly explain technological and business concepts.
- Strong understanding of business processes and their implementation into enterprise applications.
- Strong understanding of customer needs, and objectives.
- Willingness to travel.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive:
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts:
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Customer Success Manager (MotorTech AI - A Keyloop Company) employer: Keyloop
Contact Detail:
Keyloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (MotorTech AI - A Keyloop Company)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, make sure to highlight your enthusiasm for helping customers achieve their goals. Share specific examples of how you've driven customer satisfaction and retention in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand Keyloop’s value proposition and think about how you can contribute to their mission. Tailor your responses to show how your skills align with their needs, especially in driving customer success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Use this opportunity to reiterate your interest in the role and mention something specific from the conversation that resonated with you.
We think you need these skills to ace Customer Success Manager (MotorTech AI - A Keyloop Company)
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've driven customer satisfaction and retention in previous roles. We love candidates who can demonstrate their commitment to making a real impact!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Customer Success Manager role. Use keywords from the job description to show us you understand what we're looking for. It helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your achievements and skills effectively. A well-structured application makes it easier for us to see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team at Keyloop!
How to prepare for a job interview at Keyloop
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Keyloop's products and services, especially the AIME product. Familiarise yourself with how these solutions can address customer challenges and drive success. This will help you demonstrate your ability to be a trusted advisor during the interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships, driven retention, or achieved upselling goals. Highlight your problem-solving skills and how you've turned challenges into opportunities for clients. This will show that you can deliver real value to Keyloop's customers.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your interest in the role but also demonstrates your ability to foster strong relationships, which is crucial for a Customer Success Manager.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your approach to customer success challenges. Think through potential situations you might face in the role and how you would handle them. This will help you articulate your thought process and showcase your strategic thinking abilities.