Credit Controller —- Fixed Term Contract

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites, providing an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Role Purpose: This Fixed Term Contract role has been created to support a targeted project to recover overdue debts from a portfolio of hard-to-recover B2B clients. These are accounts with significant arrears, history of non-payment, disputed invoices, or complex commercial relationships that require a specialist, high-effort collections approach. The successful candidate will work closely with the wider credit team, account managers, and legal counsel to reduce the overdue debt book, implement escalation strategies, and drive cash recovery while maintaining commercial relationships where viable.

Key Responsibilities

• Own and manage a defined portfolio of hard B2B accounts with overdue balances, working to agreed cash collection targets and KPIs.
• Conduct high-volume outbound contact (calls, emails, written correspondence) to chase outstanding invoices and negotiate repayment.
• Apply structured escalation processes, including formal demand letters, Late Payment Act notices, and referrals to legal/external debt recovery where appropriate.
• Negotiate payment plans and settlements with debtors while protecting the business’s commercial position.
• Identify root causes of non-payment (e.g. disputes, cash flow issues, insolvency risk) and take appropriate action.
• Investigate and resolve invoice disputes, working cross-functionally with sales, operations, and billing teams to unblock payments.
• Review account histories to identify patterns, dispute trends, or systemic billing errors that are preventing recovery.
• Maintain detailed and accurate records of all communications and actions in the collections system/CRM.
• Produce regular account status updates and escalation reports for the Credit Manager.
• Assess debtor risk and make recommendations on credit holds, account suspensions, or write-off proposals.
• Ensure all collections activity complies with relevant legislation including the Late Payment of Commercial Debts Act, GDPR, and internal credit policy.
• Support the preparation of legal documentation packs where accounts are referred for litigation or external recovery.
• Monitor insolvency notifications and act promptly to protect the business position as a creditor.
• Provide weekly and monthly reporting on portfolio performance, cash collected, overdue aging, and escalation status.
• Contribute to project reviews and lessons-learned sessions at regular intervals throughout the FTC.
• Identify accounts suitable for write-off or provision and present recommendations with supporting evidence.

Skills & Experience

Essential:

• Proven B2B credit control or commercial collections experience, ideally including exposure to hard or complex accounts.
• Demonstrable track record of cash collection against targets in a high-pressure environment.
• Confident negotiator with the ability to handle difficult and often confrontational conversations professionally.
• Strong knowledge of the collections lifecycle, escalation tools, and legal remedies available in a B2B context.
• Excellent written and verbal communication skills — able to produce clear, firm, and professional correspondence.
• High attention to detail and strong organisational skills to manage a large, complex portfolio simultaneously.
• Proficient in Microsoft Excel and experience with collections systems or ERP platforms.
• Fluent English.

Desirable:

• Experience working on a targeted debt recovery project or within a specialist hard collections team.
• Familiarity with the Late Payment of Commercial Debts (Interest) Act 1998.
• Exposure to insolvency processes (e.g. administration, liquidation) and creditor rights.
• CICM (Chartered Institute of Credit Management) qualification or working towards it.
• Experience liaising with external solicitors or debt collection agencies.

Key Competencies

• Resilience & Tenacity: Maintains focus and drive when managing unresponsive or difficult clients over extended periods.
• Commercial Awareness: Balances debt recovery with preserving valuable commercial relationships where appropriate.
• Problem Solving: Identifies blockers to payment and proactively finds solutions across functions.
• Communication: Adapts tone and approach depending on debtor type — firm yet professional at all times.
• Accountability: Takes ownership of the portfolio, actions, and outcomes without close supervision.
• Judgement: Knows when to escalate, negotiate, or walk away — and can articulate the rationale clearly.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.