At a Glance
- Tasks: Resolve end user IT issues and support system setups with hands-on training.
- Company: Join a dynamic team with experienced IT professionals in a flexible work environment.
- Benefits: Flexible hours, remote work options, and valuable on-the-job training.
- Other info: Great opportunity for growth in a supportive and collaborative setting.
- Why this job: Kickstart your IT career while making a real difference for users every day.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 12 - 15 £ per hour.
As a Junior IT Technician you will be involved with daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity. You will receive on the job training from our consultants, one of whom has 20 years experience in the IT field working for large MSPs and large organisations. We are looking for someone 15 hours a week initially (as 2 days or 1 day and 2 half days etc) overtime when needed by the company. This job is flexible days and is a mix of office and home based.
Job Role:
- Directly resolve end user hardware and software issues
- Communicate with users from acceptance to completion of tasks
- Reach out to senior IT staff for guidance on higher level issues
- Setup and configure new systems
- Troubleshoot and repair software and hardware issues
- Install software
- Keep operating systems, software, and drivers updated
- Inventory new systems and manage excess systems and peripherals
- Manage equipment on customers' sites if needed
- Keep users appraised of status of system repairs
- Advise manager and senior IT staff of end user policy violations
- Supporting PCs in an Active Directory environment
- Researching and troubleshooting software and hardware issues
Junior IT Technician employer: Keyhole IT Solutions
Join a dynamic team as a Junior IT Technician where you will receive invaluable on-the-job training from seasoned professionals with extensive experience in the IT sector. Our flexible work culture promotes a healthy work-life balance, allowing you to blend home and office work while developing your skills in a supportive environment. With opportunities for growth and advancement, this role is perfect for those seeking meaningful employment in a collaborative and innovative setting.
