IT Support Engineer

IT Support Engineer – KEYENCE CORPORATION

Keyence is a world leader in sensors, safety, vision, measurement and microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model.

Job Specification

• Management and support of IT equipment and phones for all staff
• First point of contact and support for all IT issues that arise
• IT infrastructure and security across Keyence UK & Ireland’s offices
• Ordering and inventory control of IT and phone equipment
• Installation of IT workstations via software distribution (PC systems, laptops, operating systems and company specific software)
• Support of problems with various Microsoft components
• Various IT projects including new system implementation
• Basic level network infrastructure support and management
• Management of AzureAD, Intune, Windows 11 and Office365 with 3rd‑line escalation when required
• IT supplier related activities (e.g., procurement)

Personal Requirements

• Attention to detail and logical thinking
• Excellent verbal and written communication skills to interact with users and effectively escalates issues
• Flexible and resilient
• Strong time‑management and ability to prioritise tasks
• Proactive
• Strong analytical skills
• Problem‑solving skills, creativity
• Ability to work independently and as part of a team
• Willingness to learn
• Integrity – appropriate handling of confidential, sensitive information

Qualifications and Experience

• Degree in IT, Business with IT, Computer Science or similar
• Ability to analyse and communicate data effectively
• Successful management of projects within a previous role
• Experience working in a corporate IT environment supporting end users
• 1+ years in a 2nd‑line support role or equivalent IT support experience
• CompTIA A+ or similar required
• Must hold a full driving licence

Package

• Quarterly Bonus (guaranteed £4k in year one)
• Advanced Company Pension
• Life Cover
• Private Healthcare (including subsidised gym membership)
• Full expensed travel and accommodation

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Automation Machinery Manufacturing and Manufacturing