At a Glance
- Tasks: Manage customer orders, ensure timely delivery, and support logistics operations.
- Company: Join KEYENCE, a global leader in innovative technology solutions.
- Benefits: Enjoy a guaranteed quarterly bonus, advanced pension, and private healthcare.
- Other info: Great opportunities for growth in a fast-paced, supportive environment.
- Why this job: Kickstart your career in tech with a dynamic team and impactful projects.
- Qualifications: Bachelor’s degree required; experience is a plus but not essential.
The predicted salary is between 40500 - 49500 £ per year.
KEYENCE is delighted to announce an opening in its UK-based Customer Success/Admin team for graduates eager to embark on an exciting career in the technology sector. Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model! We have been listed on Forbes “The World’s Most Innovative Companies” Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.
Job Specification:
- Administration: Making sure customer orders received are entered correctly into the CRM system, communicating with customers and all colleagues by telephone and email ensuring queries, ensuring that agreed promised delivery dates to customers are maintained, managing the end-to-end order process including providing details regarding dispatch and delivery, processing quotations to the customer.
- Logistics: Manage daily distribution through the CRM systems, stock control and transfer, daily communication to our warehouse, and follow by KEYENCE Global logistic guidelines which include self-auditors, visit warehouse and identify area for continuous improvement, support at all stages of the flow of goods from the Japanese parent company to end customers.
Personal Requirements:
- Experience working in a professional environment is an advantage, but not a requirement.
- Open, clear and confident communicator, both written and oral.
- Logical and precise thinker with a good head for numbers.
- Target-orientated mentality with the ability to self-evaluate and innovate.
- Good team worker and collaborator.
- Able to work both independently to defined objectives.
- Ability to work effectively under pressure to tight deadlines.
- Capable of multi-tasking whilst maintaining high attention to detail.
Qualifications and Experience:
- Bachelor’s degree in any discipline.
- Must hold a full driving licence.
Package:
- Quarterly Bonus (Guaranteed £4k in year one).
- Advanced Company Pension.
- Private Healthcare (including subsidised Gym Membership).
Customer Success Executive employer: KEYENCE CORPORATION
KEYENCE CORPORATION is an exceptional employer that offers graduates a dynamic sales career with the autonomy to manage your own territory from the outset. With a strong emphasis on structured training and clear pathways for advancement into leadership roles, employees benefit from a supportive work culture that prioritises personal and professional growth. Located in vibrant cities like Uxbridge, Birmingham, and Manchester, the company provides a competitive benefits package, including a guaranteed bonus, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KEYENCE CORPORATION. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KEYENCE CORPORATION before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KEYENCE CORPORATION:Your cover letter is your chance to shine! Tell us why you want to work at KEYENCE CORPORATION specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KEYENCE CORPORATION!
How to prepare for a job interview at KEYENCE CORPORATION
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
