At a Glance
- Tasks: Provide friendly customer service and resolve queries via phone and email.
- Company: Join Keycraft, the Toy People, in a fun and dynamic industry.
- Benefits: Enjoy 24 days holiday, a collaborative culture, and all necessary equipment.
- Other info: Flexible part-time hours may be available; great prospects for growth!
- Why this job: Be part of a passionate team making a real impact in the toy industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
As a key part of our fantastic Customer Service team, this role is responsible for providing professional, friendly and helpful service at all points of contact between Keycraft and our customers throughout their ordering experience. This role includes investigating and resolving customer queries via telephone and email; processing orders; looking after customers’ back orders; and a wide variety of other Customer Service-related tasks.
A bit about us: We are the Toy People, and we support leading retailers with impulse pocket money toys and creative point of sale solutions that really work! We're also the home of Living Nature, the animal lover's favourite toy collection. We serve retailers and tourist attractions of all kinds and sizes globally, with our core focus being on the EUK, USA & AU Markets.
Our Core Values:
- Passion - Team, we can do this!
- Caring - Customers and colleagues first.
- Transparent - Openness builds trust and leads.
- Creative - How can we do this better?
- Accountable - Consider it done!
About the Role: Your main areas of responsibility will be:
- Answering all incoming calls to the business and either resolving the caller’s query or directing them to the relevant department.
- Accurately processing orders received via telephone, email or our website.
- Monitoring back orders – running back order reports and contacting customers via telephone or email when items on back order become available.
- Tracking customer orders via online portals or contacting transport companies.
- Investigating order errors (shortages, damages, price issues) and raising credit requests.
- Answering customer queries on stock items, including availability, dimensions, barcodes and more.
- Setting up new customers on our database and providing them with a log in to the website so that they can place orders.
You’ll be working alongside our other customer service representatives in the Peterhead office and our remote team of customer service team members in the Philippines, reporting to our Customer Experience Manager.
Benefits:
- A holiday allowance of 24 days plus statutory bank holidays.
- All the necessary equipment for your role.
- A healthy, collaborative culture – your opinions and ideas will be valued and respected.
- Being part of a business that has grown rapidly in recent years and which has great prospects ahead!
- Regular interaction with a friendly team and great customers.
A bit about you:
- Experience handling inbound calls in an office environment.
- Customer service and order processing experience preferred.
- Proficient in Microsoft Outlook, Word, and Excel.
- Confident, professional phone manner as the first point of contact.
- Strong written communication, organisation, and attention to detail.
- Empathetic and solution-focused when resolving customer issues.
- Team player, flexible and willing to support busy areas and other teams.
Location: You’ll be office-based, working from our headquarters in Peterhead. Part-time hours may be considered.
Keycraft Global is made up of a Team of truly passionate creators - this is a chance for you to join a great team in a dynamic and fun industry. We all work hard and help one another, communicate transparently and celebrate success frequently!
Customer Service Executive in Peterhead employer: Keycraft Global
Keycraft Global is an exceptional employer, offering a vibrant and collaborative work culture where your ideas are valued and respected. With a focus on employee growth and a supportive team environment, you will thrive in our Peterhead headquarters while enjoying generous benefits such as 24 days of holiday plus bank holidays. Join us in the dynamic toy industry, where we celebrate success and foster a passion for creativity and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Peterhead
✨Tip Number 1
Get to know the company inside out! Research Keycraft and their products, especially the Living Nature collection. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries over the phone, try role-playing with a friend. This will help you sound confident and professional when answering calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues effectively. This will demonstrate your empathetic and solution-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to jump into the digital side of customer service.
We think you need these skills to ace Customer Service Executive in Peterhead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We love seeing candidates who are genuinely excited about helping others and being part of our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve handled customer queries or processed orders, as this will show us you’re a great fit for the role.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Keycraft Global
✨Know the Company Inside Out
Before your interview, take some time to research Keycraft and their products. Understand their core values like passion, caring, and creativity. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your empathetic approach and solution-focused mindset, as these traits are crucial for a Customer Service Executive role.
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, practice speaking clearly and professionally. You might want to do mock interviews with friends or family to refine your phone manner and ensure you come across as friendly and approachable.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm and willingness to engage with the company’s goals.
