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- Tasks: Lead high-quality care delivery and support across Keychange communities.
- Company: Keychange, a Christian charity with over a century of community support.
- Benefits: Flexible hybrid working, employee assistance programme, and contributory pension scheme.
- Other info: Opportunity for career growth and travel across beautiful southern England.
- Why this job: Make a real difference in people's lives while upholding Christian values.
- Qualifications: Experience in care management and a Level 5 in Leadership in Management.
The predicted salary is between 30000 - 40000 £ per year.
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery. As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.
- Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
- Line managing allocated community managers
- Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
- Leading operations older persons care matters, as first port of call for managers with queries and need of support
- Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
- Deputising for Senior Operations Manager as required
Experience in delivery of well-established and high-performing care homes
Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
Experience in managing audits and inspections
Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
Ability to travel up to 40 days per year
Sympathetic to Keychange’s Christian values, vision and mission
The role involves regular travel across our sites in the south of England.
Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
Employee assistance programme (EAP) and life insurance
Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Operational Care Manager in London employer: Keychange
Contact Detail:
Keychange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Care Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those connected to Keychange. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Keychange’s values and mission. Show us how your experience aligns with our commitment to compassion and excellence in care.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience in managing care operations and motivating teams – it’ll help you shine when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operational Care Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for care shine through! We want to see how much you value community and support, so share your experiences that align with our mission at Keychange.
Tailor Your CV: Make sure your CV is tailored to the role of Care Operations Manager. Highlight your experience in managing care homes and any relevant qualifications. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Keychange and our values.
How to prepare for a job interview at Keychange
✨Know the Mission
Before your interview, take some time to really understand Keychange's mission and values. Familiarise yourself with their commitment to community and compassion. This will not only help you answer questions more effectively but also show that you genuinely care about their work.
✨Showcase Your Experience
Be ready to discuss your previous experience in managing care operations. Prepare specific examples of how you've implemented quality standards or improved service delivery in past roles. This will demonstrate your capability to lead and make a positive impact at Keychange.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of situations where you had to manage audits or inspections, and be prepared to explain your thought process and actions taken.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the challenges Keychange faces in care delivery or how they measure success in their communities. This shows your interest in the role and helps you gauge if it's the right fit for you.