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- Tasks: Lead care delivery and ensure high-quality support across Keychange communities.
- Company: Keychange, a Christian charity with over a century of community support.
- Benefits: Flexible hybrid working, employee assistance programme, and contributory pension scheme.
- Other info: Opportunity for career growth and family-friendly working arrangements.
- Why this job: Make a real difference in people's lives while upholding Christian values.
- Qualifications: Experience in care homes and leadership, with a Level 5 in Leadership in Management.
The predicted salary is between 30000 - 40000 £ per year.
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery. As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.
- Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
- Line managing allocated community managers
- Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
- Leading operations older persons care matters, as first port of call for managers with queries and need of support
- Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
- Deputising for Senior Operations Manager as required
Experience in delivery of well-established and high-performing care homes
Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
Experience in managing audits and inspections
Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
Ability to travel up to 40 days per year
Sympathetic to Keychange’s Christian values, vision and mission
The role involves regular travel across our sites in the south of England.
Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
Employee assistance programme (EAP) and life insurance
Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Care Operations Manager in London employer: Keychange
Contact Detail:
Keychange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those connected to Keychange. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Keychange’s values and mission. Show us how your experience aligns with our commitment to compassion and excellence in care. We love seeing candidates who resonate with our ethos!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing care operations and motivating teams. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Keychange family.
We think you need these skills to ace Care Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care and community shine through. We want to see how your values align with Keychange’s mission of compassion and support.
Highlight Relevant Experience: Make sure to showcase your experience in managing care homes and leading teams. We’re looking for someone who can motivate and empower others, so share specific examples of how you’ve done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Keychange
✨Know the Mission
Before your interview, take some time to really understand Keychange's mission and values. Familiarise yourself with their commitment to community and compassion. This will not only help you align your answers but also show that you genuinely care about the organisation's ethos.
✨Showcase Your Experience
Be ready to discuss your previous experience in managing care operations. Prepare specific examples of how you've implemented quality standards or improved service delivery in past roles. This will demonstrate your capability and readiness for the Care Operations Manager position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of situations where you had to lead a team through challenges or ensure resident safety. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the current challenges Keychange faces in care operations or how they measure success in their communities. This shows your interest in the role and helps you gauge if it's the right fit for you.