At a Glance
- Tasks: Lead care delivery and ensure high-quality support across Keychange communities.
- Company: Keychange, a Christian charity with over a century of community support.
- Benefits: Flexible hybrid working, employee assistance programme, pension scheme, and enhanced sick pay.
- Other info: Opportunity for professional growth and travel across beautiful southern England.
- Why this job: Make a meaningful difference in people's lives while leading a compassionate team.
- Qualifications: Experience in care management, strong leadership skills, and Level 5 in Leadership in Management.
The predicted salary is between 30000 - 40000 € per year.
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
The role involves overseeing the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager, you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.
The focus of the role includes:
- Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
- Line managing allocated community managers
- Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
- Leading operations older persons care matters, as first port of call for managers with queries and need of support
- Leading and delivering a culture of individualised and person-led support
- Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
- Supporting leadership of open, transparent culture which supports continuous improvement
- Deputising for Senior Operations Manager as required
This is a management role with real impact – both within Keychange and in the lives of people we support.
About you: We are looking for a values-led manager who brings:
- Experience in delivery of well-established and high-performing care homes
- Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
- Experience in managing audits and inspections
- Ability to build positive relationships effectively with internal stakeholders and external partner agencies
- Ability to manage multiple priorities and work independently
- Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
- Ability to travel up to 40 days per year
- Sympathetic to Keychange’s Christian values, vision and mission
You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference. The role involves regular travel across our sites in the south of England.
What we offer:
- Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
- Employee assistance programme (EAP) and life insurance
- Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
- Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. In-person interviews will take place on 28 May 2026.
Locations
Care Operations Manager in London, Waterloo employer: Keychange
Keychange is an exceptional employer that prioritises compassion and community, offering a supportive work environment where employees can thrive. As a Care Operations Manager, you will benefit from flexible hybrid working arrangements, a contributory pension scheme, and opportunities for professional growth while making a meaningful impact in the lives of those we support across our care homes in the south of England.
StudySmarter Expert Advice🤫
We think this is how you could land Care Operations Manager in London, Waterloo
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Care Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Keychange thoroughly, understand their values, and think about how your experience aligns with their mission. Practise answering common interview questions, especially around leadership and care delivery.
✨Tip Number 3
Showcase your passion! When you get the chance to chat with potential employers, make sure to express why you’re drawn to Keychange’s Christian values and how you can contribute to their community-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Keychange team and making a difference.
We think you need these skills to ace Care Operations Manager in London, Waterloo
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for care and community shine through. We want to see how your values align with Keychange’s mission and how you can contribute to our compassionate approach.
Tailor Your CV:Make sure your CV is tailored to the Care Operations Manager role. Highlight your experience in managing care homes and any relevant qualifications. We love seeing how your background fits with what we do!
Be Specific:In your application, be specific about your achievements and experiences. Use examples that demonstrate your ability to lead teams and improve service delivery. We appreciate concrete evidence of your skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this impactful role. We can’t wait to hear from you!
How to prepare for a job interview at Keychange
✨Know Keychange Inside Out
Before your interview, take some time to research Keychange thoroughly. Understand their mission, values, and the specific challenges they face in care operations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Care Operations Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed staff or volunteers, highlighting how you empowered them to deliver high-quality care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to manage audits, handle incidents, or improve service delivery, and be ready to discuss your approach and outcomes.
✨Emphasise Your Alignment with Christian Values
Keychange is rooted in Christian values, so it's important to express your understanding and alignment with these principles. Share personal anecdotes or experiences that reflect your commitment to compassion, dignity, and community support, which are central to their mission.
