Care Operations Manager

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery.

The role includes:

• Overseeing the delivery of consistently high-quality support across Keychange care operations.
• Accountability for the implementation of quality standards in all Keychange care communities.
• Making recommendations for improvement of service delivery.
• Implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.
• Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations.
• Line managing allocated community managers.
• Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework.
• Leading operations older persons care matters, as first port of call for managers with queries and need of support.
• Leading and delivering a culture of individualised and person-led support.
• Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities.
• Supporting leadership of open, transparent culture which supports continuous improvement.
• Deputising for Senior Operations Manager as required.

This is a management role with real impact – both within Keychange and in the lives of people we support.

About you:

• Experience in delivery of well-established and high-performing care homes.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service.
• Experience in managing audits and inspections.
• Ability to build positive relationships effectively with internal stakeholders and external partner agencies.
• Ability to manage multiple priorities and work independently.
• Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field.
• Ability to travel up to 40 days per year.
• Sympathetic to Keychange’s Christian values, vision and mission.

You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference. The role involves regular travel across our sites in the south of England.

What we offer:

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available.
• Employee assistance programme (EAP) and life insurance.
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%.
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure.

Please see the attached job pack for a full job description and person specification, and more information about how to apply.

Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. In-person interviews will take place on 28 May 2026.