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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment business with a focus on client conversion.
- Benefits: Competitive salary, career visibility, and the chance to work closely with senior leadership.
- Other info: High-impact role with excellent growth opportunities in a collaborative environment.
- Why this job: Make a real impact by converting leads into live vacancies and improving recruitment efficiency.
- Qualifications: Strong recruitment experience and proven client conversion skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Telford employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Telford
✨Tip Number 1
Get on the phone! When you see a warm lead, don’t wait around. Call them up and start a conversation. Show your enthusiasm and ask the right questions to qualify their needs.
✨Tip Number 2
Be prepared to explain your value. When discussing terms and commercials, make sure you can clearly articulate how your services can solve their problems. Confidence is key!
✨Tip Number 3
Follow up quickly! Timing is everything in this game. If a client shows interest, reach out fast to keep that momentum going. It shows you're proactive and serious about their needs.
✨Tip Number 4
Don’t shy away from challenging vague briefs. If something doesn’t add up, ask for clarity. This not only helps you understand the role better but also demonstrates your expertise to the client.
We think you need these skills to ace Client Services Manager in Telford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you tick.
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your relevant experience in recruitment and business development, and don’t forget to mention any specific achievements that demonstrate your skills!
Craft a Compelling Note: In your short note, share a specific example of how you've turned a lead into a client vacancy. Be clear and concise, and make sure to showcase your ability to qualify leads and manage client relationships effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Stuff
Before the interview, dive deep into KTS Group's services and their approach to client lead conversion. Familiarise yourself with their tech stack and how they generate leads. This will help you speak confidently about how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully converted leads into recruitment assignments. Be ready to share these stories during the interview, highlighting your ability to qualify roles and manage client relationships effectively.
✨Master the Commercials
Since discussing recruitment fees and terms is crucial for this role, brush up on your knowledge of KTS's commercials. Be prepared to discuss how you would handle budget conversations and coordinate terms of business without hesitation.
✨Show Your Phone Confidence
As this role requires strong phone skills, practice your pitch and how you would initiate conversations with potential clients. Demonstrating your ability to engage and qualify leads over the phone will set you apart from other candidates.